Yu-Ying Dübon

- Conducting sales and visual merchandising training for all colleagues in the store - Supporting the organization of team meetings and taking over training content - Accompanying new employees during onboarding and being the first point of contact for all questions related to sales and visual merchandising - High sales performance even with great service - Responsible for Visual Merchandising in the store

- Provide exemplary customer service - Achieve store sales target, up-selling, UPT and ATV - Handel customer complaints - Operating the till system, handling financial transactions including exchanges and return - Responsible for Visual Merchandising in the store

-Provide the best customer service, and ensure the client are pleased in the community -Address client inquires, and resolve every arising issues -Build and maintain valuable relationship with clients -Hold monthly event to gather clients from different industry and increase the opportunity of collaboration -Tour walk-in clients to show the range of options available to suit their needs and closing the sale -Retain existing customer in own community

-CEO’s daily schedule and business trip arrangement -Process CEO’s personal PR task and assigned projects -Gift-giving and restaurants suggestion -Well-communicated with all external and internal departments -Prepare and analysis weekly meeting reports -Prepare CEO’s tutorial materials in Shih-Chien University (Fashion Design) -Support marketing team and training materials for Luxury brands -Invite oversea celebrities and media for the special events

1.Executive Assistant to BGM -Coordinate BGM's schedule and arrange team-building activities 2.Provide and analysis report for sales and marketing team -Monitor PT expenses and field shift arrangement to meet the annual target. Successfully helped the brand to decrease 23% PT expense vs last year. 3.Being a contact window with BA and department stores -Coordinate counter monthly event to boost sales -SAP system operation and dispatch new launched products, samples, GWP and collateral goods

**Received compliments from different clients by email and twitter -Provide impressive customer service in order to exceed sales target and maintain KPI. -Host ‘Morning Brief’ to discuss creative topics in order to generate more business for the store -Apply knowledge of all merchandises, artwork and fashion trend to deal with customers in order to make ensure customer satisfaction and generate repeat business -Assist visual merchandising in order to make sure the visual appeal to customers

**’Best Performance of the month’ in May and June -Provide excellent customer service in order to achieve sales target and maintain KPI. In June, exceeding nearly 4 times of individual sales target and performing the best UPT at 2.37. -Customer Relationship Management: capture data from new clients and keep contacting the existing clients. Data Quality is always the highest percentage in the store. -Assist visual merchandising in order to make sure the visual appeal to customers

**Awarded ‘Changi Service Star’ in both 2013 and 2014 -Represent as a Clarins Beauty Advisor but also selling other well known cosmetics and perfume such as Chanel, Estée Lauder, La prairie, Clinique, Burberry, Rancé, etc. -Positive and hard-working attitude to reach and exceed the monthly target at 140% or 160%