Yumi Hirai

- Training new employees - Seating guests as they arrived while continuously assisting already seated clientele - Sharpening communication skills by resolving customer complaints and creating a healthy environment - Learning to thrive in fast-paced work environments

- Being praised repeatedly from kitchen and service staff by sharing guest orders, preferences, and special requests to minimize confusion, send-backs, and delays - Displaying advanced customer service competencies in every position held, ensuring all guests received prompt and attentive service - Maintaining high standards of quality control, hygiene, and health and safety - Conducting proactive approach to improve processes, increase revenues, and resolve customer issues promptly

- Delivering 5-star customer service by greeting and serving guests with outstanding communication skill - Leading teams, training, delegating work, enforcing policies and ensuring progress of tasks - Preparing and decorating tables, receiving orders from customers and serving ordered items - Showing excellent interpersonal skills when dealing with a diverse array of clientele

- Verifying insurance software and car navigation module with waterfall methodology - Conducting embedded, integration, system, component, and loading tests, identifying defects and reporting the issues to developers in English and Japanese - Creating and reviewing test plans - Managing project schedules by standing between test team and prime contractor as liaison - Identifying and solving the existing problem within the team by sharing useful idea and improving teamwork with great communication skill

- Verifying performances of smartphone applications and websites with agile methodology - Conducting functional, performance, regression and loading tests - Creating and reviewing test plans and updating procedures if necessary - Maintaining routine contact with client developers to report issues or share idea to improve UI via JIRA, Confluence, Redmine and Viber establishing deep trust from the client - Taking initiatives as leader or sub-leader of testing projects

- Ensuring compliance with the Employment Standards Act - Preparing HR documentation and translating intranet from Japanese to English, or vice versa - Administrating reservations of meeting rooms and equipment - Planning and organizing a training event for new recruits with international employees and students

Marketing communication in comparison of the world

Translation and interpretation between Japanese and English

Translation and interpretation between English and Japanese