Yvonne Schönemann

Design and coordination of customer satisfaction program and survey; development of related internal awareness certification, Trainings incl. their excecution and establishment of the internal social network presence and contirbuting communication

Providing real estate and property related services e.g. renting out units, carrying out maintenance and renovation for small private units.

maternity leave / parental leave

Content driven design and implementation of web based internal communication relating to effectiveness of customer surveys. Design and establishment of process-oriented surveys incl. definition and tracking (KPI’s) of resuming measures.

maternity leave / parental leave

Design and execution of customer investigation (surveys e.g. TRI*M, definition of measures incl. KPI track-ing system)

maternity leave / parental leave

Sub-project leader Performance Optimiza-tion Sales; development and implementation of an “Effectiveness Measurement” system for customer surveys.

a.o. Project management and acquisition of management consult-ing projects mainly in IT, telecommunication and cable service provider industries, e.g. conception and implementation of a process KPI system / balance score card, process design and optimisation, implementation of Sarbanes Oxley Act Sec.404 / Learning Management System.

Projects focussed on process & information management (design, mod-elling, roll out) mainly in IT, telecommunication and cable service provider industries.

main subjects: Marketing, Organisation, Sociology master’s thesis: Werbung von mittelständischen Unternehmen eine empirische Analyse- (Advertisement of small and medium enterpri-ses – an empirical study)