Zannet Baumane
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Zannet Baumane
I was always curious if its possible to achieve a guest satisfaction (especially business travellers), providing a different type of accomodations- apartments rent by day with all services included. The answer is Possitive!
- 1 Jahr und 6 Monate, Juni 2009 - Nov. 2010
Director of Rooms Department
Baltijas Dizaina Viesnicas
Main responsibilities were: - Responsible for all areas of the Rooms Department - Managed the annual budgets of the Rooms Department - Maintained proper staffing for all Rooms Department positions - Attended executive meetings and ensured all information was communicated to staff - Maintained a work-environment that consistently provided superior guest satisfaction - Responsible for employee recruitment, orientation, training, evaluation and development - Supervised preparation for VIP clients and
- 1 Jahr und 6 Monate, Jan. 2008 - Juni 2009
Front desk supervisor
Karavella
My main responsibilities were: - Handled reception, guest relations, cashiering, and room reservations - Provided assistance to all guests in ticket confirmation, restaurant reservations, and all kinds of entertainment and excursions - Prepared welcoming and apology letters - Ensured employee performance was consistent and in accordance with Hotel standards - Ensured guests received the best service possible
- 4 Jahre und 2 Monate, Feb. 2003 - März 2007
Guest Services Team Leader and Coordinator
Avangard
My main responsibilities were: - Handled and took care of groups of five to ten people on golf vacations - Planned all kinds of entertainment and excursions - Planned, coordinated and created forecasts for guest group arrivals and golf course reservations on daily, weekly and monthly basis - Provided personal assistance to VIP guests - Constantly strove to provide superior guest service
Ausbildung von Zannet Baumane
- 6 Monate, Jan. 2011 - Juni 2011
Hotel Management and Operations
New York University
Hotel Development Process, The science of Opening a Hotel, Lodging Industry, Resort Spas, Hotel Revenues, Organizational Design, Rooms Operational department management, Yield management.
- Bis heute 17 Jahre und 10 Monate, seit Sep. 2007
MBA Finance
Riga Business School
· Managerial Economics · Managerial Statistics · Financial Management · Marketing Management · Financial and Managerial Accounting · Human Resource Management · Organizational Behavior · Management Information Systems · Strategic Management
- 5 Jahre und 11 Monate, Aug. 2000 - Juni 2006
Business Administration
University of Latvia
•Economics •Accounting •Analysis, Audit •Financial Management •International Economic Relations
Sprachen
Englisch
Fließend
Russisch
Muttersprache
Portugiesisch
Gut
Latvian fluent
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