Zita Angi

Partner: UBS Supporting the Legal Hold and eDiscovery processes within the global data governance framework Running scripts and executing data preservation tasks in collaboration with internal investigation teams Managing user and system data retention requests to ensure compliance with corporate policies Coordinating with IT Security and Legal teams to maintain accuracy and traceability of preserved data Assisting with automation and documentation improvements for internal data preservation workflows

• Provided 1st and 2nd Level support using Jira and ServiceNow ticketing systems • Troubleshot and resolved issues related to Active Directory, access management tools, and user requests • Prepared IT equipment and profiles for new joiners and ensured smooth offboarding processes • Maintained IT documentation and contributed to various team-based agile projects • Created, reviewed, and enhanced IT knowledge base articles to optimize support efficiency • Performed (UAT) for new ServiceNow functionalities, fo

• Delivered high-quality support across various teams, utilizing ServiceNow for ticket management • Conducted quality assurance audits for 1st Level support teams, providing actionable feedback • Collaborated with cross-functional teams to ensure successful task execution and knowledge sharing • Coordinated and executed knowledge base migration and created learning materials for new hires

• Delivered 1st level support for IT systems using ServiceNow • Troubleshot and resolved issues related to Active Directory and network configurations • Provided end-user support for hardware, software, and access requests through email and phone • Applied ITIL knowledge to streamline processes and improve incident management

• Keep in touch with existing customers of a leading telecommunication firm • Selling new products, logging sold products in the database • Customer service task for one of the parking firms in Budapest • Using various administrative software • Handling outgoing and incoming calls

• Keep contact with customers – email or on the phone • Webpage design (WordPress) • Basic level programming tasks • Managing Facebook advertisements • Writing posts about company achievements and sending out newsletters