Zoltán Francz
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Zoltán Francz
- Bis heute 8 Jahre und 6 Monate, seit Feb. 2017
IT-Projektmanager
Deutsche Telekom IT GmbH
- 3 Jahre und 6 Monate, Aug. 2013 - Jan. 2017
Head of Solution Design and Implementation
T-Systems / IT Services Hungary
Lead of team with international colleagues. Responsible to develop infrastructural, methodical or process orientated solutions and set global standards for the International Service Desk, monitor and supervise them. Establish and maintain an effective communication towards the Head of Global Business Operations and all stakeholders. Ensures the team members well-being, improves team work and manages conflicts, support HR topics and career development.
- 3 Jahre und 1 Monat, Aug. 2010 - Aug. 2013
Solution Designer/Project manager Methods & Design
T-Systems International / IT-Services Hungary Ltd.
Responsible for Interaction Design for the Avaya ACD telephone system and solutions. Was involved in Request for Proposals (RFPs) to calculate the price of products / services in the bidding process for the pre-sales colleagues. As project manager, developed, planned, and organised infrastructure, innovation, transition and development projects. Responsible for IT Servicemanagement, Consultant and Trainer. ITIL v3 certified. Knows HP SC, HP Service Manager Deputy team leader from the Hungarian team.
- 3 Jahre und 1 Monat, Juli 2007 - Juli 2010
Consultant - Methods & Design
T-Systems / IT Services Hungary
Solution Design / Interaction Design (Avaya ACD), but still active within ITSM / Incident management topics and with IT service management tools like Service Center 6 and Service Manager 7. Incident management expert.
- 1 Jahr und 6 Monate, Jan. 2006 - Juni 2007
Servicedesk Agent
T-Systems / IT Services Hungary
SinglePointOfContact for International Customers (CSS part, 1st level, catch-and-dispatch), responsible for documentation and to train new employees. Contact person for SeM.
- 3 Jahre und 6 Monate, Juli 2002 - Dez. 2005
adminstrator/root
II. Rákóczi Ferenc Gimnázium
Support local Windows 98 / XP computers. Installation and monitoring Novell and Linux systems.
- 2 Jahre und 2 Monate, Mai 2000 - Juni 2002
manager
Treffpunkt GAR 2000
Ausbildung von Zoltán Francz
- 2008 - 2012
Wirtschaftsinformatik
Corvinus-Universität Budapest
Sprachen
Englisch
Gut
Deutsch
Fließend
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
22 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.