Mag. Zuzana Galatova

Angestellt, Senior Service Delivery Manager, Deutsche Telekom Systems Solutions Slovakia
Bratislava, Slowakei

Fähigkeiten und Kenntnisse

Finance
Buchhaltung
Controlling
Customer Service
Deutschkenntnisse
Supply Chain
Kundenbetreuung
Kommunikation
Kreativität
Logistik
MS Office
Organisationstalent
Reporting
Support
SAP
Teamfähigkeit
Überwachung
Vertrieb
Sales Support
International Sales
Salesforce
ServiceNow
Asset Management
Analyse
Management
Analytics
Change Management
English Language
Microsoft Excel
Invoicing
Process Optimization
Promotion Management
Disbursements
IT Infrastructure Library
Financial Analysis
independent
Responsible
innovative
Professional experience
Soft Skills
International experience
Communication skills
Technical Knowledge
Commitment
Analytical skills
ambitious
Flexibility
Customer orientation
Conceptual thinking
open minded
problem solving skills
punctual
Strategic mindset
Fast learner
Data Analysis Expressions (DAX)
Jira
Confluence
Microsoft Power BI
Agile Methods
Supply Chain Management
IT Project Management
Automation
Business Intelligence
Validation
Financial Controlling
Business Process Management
Cost reduction
Simultaneous interpreting

Werdegang

Berufserfahrung von Zuzana Galatova

  • Bis heute 11 Monate, seit Nov. 2024

    Senior Service Delivery Manager

    Deutsche Telekom Systems Solutions Slovakia

  • 11 Monate, Sep. 2023 - Juli 2024

    Global NW Billing/Service Optimization Manager

    Kyndryl Services Slovakia

    Network Costs Optimization in amount of $ 350k/FY for respective markets. Collaboration on Automation projects with validation time saving efficiency of 60%

  • 1 Jahr und 3 Monate, Juni 2022 - Aug. 2023

    Network Infrastructure Cost Optimization Manager

    Kyndryl Services Slovakia

    Network Costs Optimization for respective markets Spain, Portugal and France. Collaboration on Automation projects to achieve shorter processing time and uplift efficiency of the data for billing validation

  • 2 Jahre und 5 Monate, Jan. 2020 - Mai 2022

    Senior Billing Reconciliation Analyst

    Adient Slovakia s.r.o.

    Project owner of the Global IT Network Hardware Assets Management Billing reconciliation with received savings of vendor billing in amount of $25k/FY and established inventory process E2E for over 7k remote networks assets in 220 plants worldwide. Billing governance.

  • 10 Monate, Feb. 2019 - Nov. 2019

    EMEA Sales & Service Support Coordinator for Germany

    Anritsu Solutions SK, s.r.o.

    Supporting of 10 Sales Managers in Germany through Creating of Sales and Service Quotations also by pro-active customer communication. Managing services for the measurement devices, Customer data maintenance

  • 1 Jahr und 5 Monate, Sep. 2017 - Jan. 2019

    Warranty billing & Ops support EMEA South

    Lenovo (Slovakia) s.r.o., 851 01 Bratislava

    Services Cost optimization by validation of warranty billing of 200+ customers for respective markets within EMEA. Collaborating in Big billing data consolidations. Ensuring the correct cost allocation. Responsibility for account payable process.

  • 4 Jahre und 4 Monate, Mai 2013 - Aug. 2017

    GTN Finance Analyst – dep. CFO Central region

    Lenovo Slovakia s.r.o.

    Driving the spend control of the Promotions budget for central (DACH+NORDICS) region for 100+ sales managers. Accrual calculations. Participating on the month/quarter end closing process. Ad hoc analysis for CFO 12/2013 – 08/2017 parental leave

  • 11 Monate, Juni 2012 - Apr. 2013

    BUSINESS PARTNERS DISBURSEMENT Claims Analyst

    Lenovo (Slovakia) s.r.o., 851 01 Bratislava

    Contributing to the business success by managing the promotion programs for the Business Partners. First contact point for Business Partner Disbursements claims for the Central (DACH) region. Providing Customer training and customer reporting. Regular and ad-hoc reporting

  • 5 Jahre, Juni 2007 - Mai 2012

    Financial Claims Analyst – Central region

    Lenovo (Slovakia) s.r.o., 851 01 Bratislava

    Successful resolving of financial claims for the Central (DACH) region in amount of 80+/month, Claims root cause analyses. Trainings, onboarding of Channel Business Partners. Excellent customer relationship establishment 05/2009 – 05/2012 parental leave

  • 2 Jahre und 5 Monate, Jan. 2005 - Mai 2007

    Assistent & Back office analyst

    VSE IT služby, s.r.o. (RWE AG Group), 040 01 Košice

    Managing Director Assistant, Translating, Interpreting in and from German Back-office activities – Billing validation, Invoicing, Accounting support. Ad hoc analyses

  • 2 Jahre, Jan. 2003 - Dez. 2004

    Translator and Interpreter for board member

    VSE a.s. (RWE AG Group), 040 01 Košice

    Translating and interpreting from and into German, Board member department

Ausbildung von Zuzana Galatova

  • 4 Jahre und 10 Monate, Sep. 2001 - Juni 2006

    Philosophy - Culture Management

    Master of Culture Management University of Konstantin Philosophe, Nitra, Slovakia

    Culture and Tourism Management with german language

Sprachen

  • Deutsch

    Fließend

  • Englisch

    Fließend

  • Italienisch

    Grundlagen

  • Spanisch

    Grundlagen

  • Tschechisch

    Fließend

  • Slowakisch Muttersprache

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