ahad anwer

•Built a same-day delivery startup from the ground up, designing end-to-end rider and shipper management systems with an AI-powered rider assignment engine (capacity optimization and address parsing). •Processed 2,000+ shipments across two onboarded brands in Karachi, validating operational scalability and early product-market fit. •Designed a hybrid SaaS + managed logistics model with automated shipment lifecycle management and P2P rider swap/transfer for operational continuity.

•Reduced spam and abuse by 80% and decreased authentication server load by 35% by implementing targeted rate limiting, domain cooldowns, and Gmail normalization across the Trust & Safety platform. •Improved verified user conversion rate by 10% by leading UX/flow optimization across the onboarding and authentication journey. •Decreased chat-related production incidents by 40% by consolidating channel creation logic, resolving unread/deactivated count bugs, and tightening third-party (Send-bird) filtering. •I

•Built a same-day delivery startup from the ground up, designing end-to-end rider and shipper management systems with an AI-powered rider assignment engine (capacity optimization and address parsing). •Processed 2,000+ shipments across two onboarded brands in Karachi, validating operational scalability and early product-market fit. •Designed a hybrid SaaS + managed logistics model with automated shipment lifecycle management and P2P rider swap/transfer for operational continuity.

•Collaborated with the founding team to provide strategic technical advice and support for the development of retail solutions, leveraging expertise in architecture and software engineering. •Developing a software solution to automate CI/CD pipelines, enhancing efficiency and reducing deployment times.

•Reduced average handle time (AHT) by 30% and average response time (ART) by 20% by launching agent productivity tools including Data Insights, Smart QA, QIP, Coaching, Auto Case Priority, Case Autofill, and Agent SOPs. •Improved chatbot resolution rate by 30% by optimizing NLP flows and agent handoff logic across CLEO, supporting six Southeast Asian markets. •Sustained throughput above 90% and maintained delivery cycles under 14 days by implementing KPI-driven prioritization and bottleneck removal processe

•Reduced cost per order (CPO) by 50% by deploying AI-powered chatbots (CLEO, ADA) across six countries, generating significant ROI uplift. •Decreased repeat customer enquiries by 50% by launching a self-service portal across six markets, improving CX and reducing support volume. •Achieved 99.99% platform stability with full code reuse and 50% reduction in maintenance costs by leading platform migration from Lazada, Daraz, and RedMart to Alibaba infrastructure. •Led the customer service domain for both buyer

•Owned the customer care product roadmap by leading strategic planning and prioritization in collaboration with C-level executives and cross-functional stakeholders. •Increased customer satisfaction by 20% by conducting comprehensive user design testing for the Help Center product, enhancing usability and refining products based on data-driven insights. •Facilitated CRM migration from Salesforce to Alibaba's Xspace, achieving cost efficiencies, increased automation, and improved service operations. •Achieve

•Delivered core platform features at Southeast Asian scale, contributing to $480M+ in funding growth by improving system performance and reliability. •Accelerated release velocity by adopting Java/Spring Boot and Go, improving CI/CD pipelines, and serving as Scrum Master for two-week sprint cycles. •Integrated Lazada's platform with Alibaba's core architecture using Java, Spring Boot, Elasticsearch, and Apache Solr, establishing foundational technical standards. •Accelerated team career growth, as measured

•Delivered multilingual e-commerce platforms with integrated payment gateways (PayPal, Visa/Mastercard) and SOAP/REST API integrations using PHP, Zend, and MySQL. •Reduced bugs and improved client satisfaction by establishing coding standards and introducing Agile/Scrum methodologies across the team. •Developed SOAP/REST Web Services and built social media applications to boost client engagement across multiple platforms. •Delivered 100% of projects on schedule and within scope, as measured by client sign-o

•Delivered multilingual e-commerce platforms with integrated payment gateways (PayPal, Visa/Mastercard) and SOAP/REST API integrations using PHP, Zend, and MySQL. •Reduced bugs and improved client satisfaction by establishing coding standards and introducing Agile/Scrum methodologies across the team. •Developed SOAP/REST Web Services and built social media applications to boost client engagement across multiple platforms. •Delivered 100% of projects on schedule and within scope, as measured by client sign-o

• Web Development using MVC Architecture. • Web Development And Facebook Application Development using different frameworks like Zend And Yii Frameworks And Also have to makes sure that a project starts with good planing, strong foundations and will be extensible enough to accommodate changes being in Agile Software Development Process. • Websites And Applications security and performance optimization. • E-commerce Website Development and payment gateways integration like (PayPal, Visa / Master Card) • In

• Web Development using MVC Architecture. • Web Development And Facebook Application Development using different frameworks like Zend And Yii Frameworks. • Integration of social media plugin of Facebook, Twitter, Google+ And LinkedIn.

Customization of an Open Source HIMS Care2x,Financials System WEBERP,HRMS TimeTrex and Integration of them with each other. Deployment of modified system at Murshid Hospital & Health Care Center.

Customization of an Open Source HIMS Care2x,Financials System WEBERP,HRMS TimeTrex and Integration of them with each other. Deployment of modified system at Murshid Hospital & Health Care Center.

Fundamentals of Data Analytics Predictive Analytics and Machine Learning using Python Enterprise Data Warehouse and Database Management Systems Big Data Analytics Visualisation and Story Telling using Tableau Computer Vision and Artificial Intelligence Dissertation