
jayaprakash v hegde
Skills
Timeline
Professional experience for jayaprakash v hegde
• Attending Pre Discovery and discovery workshop to understand the business requirement. • Create Solution brief documents as part of Pre discovery and Discovery outcomes. • Provide architectural design and represent in KDD forums. • Perform Impact Analysis and conduct feature handover session with build team. • Developing Custom Application in Service now
- 2 years and 2 months, Feb 2011 - Mar 2013
Technical Consultant
Hewlett Packard
• All ITIL Process Normalization. • Onboarding new Resources. • Understanding the Current HP SM Environment and Architecture. • Getting KT from Onside HP SM Support team and helping to resolve outstanding issue. • Provide workaround for a Known issue. • Providing SME support to Transformation from HP SM to Service Now.
- 2 years and 8 months, Jul 2008 - Feb 2011
IT Analyst
Tata Consultancy Services Ltd
Gap Analysis of existing HP Service Center System. Designing a new Architecture for HP Service Manager 7.11. HP Service Manager Upgrade Utility upgrades the HP Service Manager applications from versions Service Center 6.2.8 to HP Service Manager 7.10 applications. Upgrading the Server Runtime Environment. Running the Upgrade Utility.
- 1 year and 11 months, Aug 2006 - Jun 2008
Software Engineer
Samartha Info Solutions
Implementation and enhancement of Incident, Service call, Configuration and Change management module. Implementation of Service Pages for all the modules. Integration of Service Desk with NNM using event services. Single sign on Configuration for the tool. Extensive customization for Incident and Change management Work flow in Service pages
Educational background for jayaprakash v hegde
- 3 years and 10 months, Sep 2002 - Jun 2006
Electronics Engineering
Vishveshwarya Institute of Technology
Computer Science. Digital Signal Processing. Telecommunications
Languages
English
Fluent
Hindi
-
Kannada
-
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