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jayaprakash v hegde

Angestellt, Senior Technical Consultant, Infosys Limited
Melbourne, Australia

Skills

ServiceNow
JavaScript
angularJS
HP Service Manager

Timeline

Professional experience for jayaprakash v hegde

  • Current 12 years and 4 months, since Mar 2013

    Seniour Technical Consultant

    Infosys Limited

    • Attending Pre Discovery and discovery workshop to understand the business requirement. • Create Solution brief documents as part of Pre discovery and Discovery outcomes. • Provide architectural design and represent in KDD forums. • Perform Impact Analysis and conduct feature handover session with build team. • Developing Custom Application in Service now

  • Current

    Senior Technical Consultant

    Infosys Limited
  • 2 years and 2 months, Feb 2011 - Mar 2013

    Technical Consultant

    Hewlett Packard

    • All ITIL Process Normalization. • Onboarding new Resources. • Understanding the Current HP SM Environment and Architecture. • Getting KT from Onside HP SM Support team and helping to resolve outstanding issue. • Provide workaround for a Known issue. • Providing SME support to Transformation from HP SM to Service Now.

  • 2 years and 8 months, Jul 2008 - Feb 2011

    IT Analyst

    Tata Consultancy Services Ltd

     Gap Analysis of existing HP Service Center System.  Designing a new Architecture for HP Service Manager 7.11.  HP Service Manager Upgrade Utility upgrades the HP Service Manager applications from versions Service Center 6.2.8 to HP Service Manager 7.10 applications.  Upgrading the Server Runtime Environment.  Running the Upgrade Utility.

  • 1 year and 11 months, Aug 2006 - Jun 2008

    Software Engineer

    Samartha Info Solutions

     Implementation and enhancement of Incident, Service call, Configuration and Change management module.  Implementation of Service Pages for all the modules.  Integration of Service Desk with NNM using event services.  Single sign on Configuration for the tool.  Extensive customization for Incident and Change management Work flow in Service pages

Educational background for jayaprakash v hegde

  • 3 years and 10 months, Sep 2002 - Jun 2006

    Electronics Engineering

    Vishveshwarya Institute of Technology

    Computer Science. Digital Signal Processing. Telecommunications

Languages

  • English

    Fluent

  • Hindi

    -

  • Kannada

    -

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