kerolos amir
Angestellt, Real-time Analyst, Teleperformance Egypt
Skills
Timeline
Professional experience for kerolos amir
- Current 1 year and 10 months, since Dec 2024
Real-time Analyst
Teleperformance Egypt
Real time analysts, analyze the operations data in the real time using different tools, so he can solve any current or upcoming issue fast and maximize the gross margin of the business by: 1- Managing the queue 2- Saving the SLA/GM 3- Monitoring the agents/LOB/Account performance 4- Optimizing the conditions and tracking any outage
Educational background for kerolos amir
- 3 years and 10 months, Sep 2019 - Jun 2023
Biotechnology
Ain Shams University
Languages
English
C1 (Fluent)
German
B1-B2 (Good)
Arabic
C2 (Expert / native speaker)
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