Prof. nader issaoui

Bis 2023, System Support Officer, Qatar Airways

Ariana, Tunisia

About me

I'm Nader Issaoui, I'm an IT Technical Consultant, I got my diploma in 2009, and I have more than 13 years of experience in Information Technology, I started my career at (YAZAKI TUNISIA) as an IT Help desk, after I got the chance to work for HP in 2017 as an IT Technical Consultant, finally in 2023 I had a position at Qatar Airways as System Support Officer. I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion, I have technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients, I am eager to be challenged to grow and further improve my IT skills, my excellent customer service and communication skills with 3 language speaker (Arabic, English and French), combined with my relevant work experience, make me a real asset to any organisation that I work for. With a long experience matured through several companies, I could develop my spirit of synthesis and analysis.

Skills

IT Support
IT Service Management
IT-Management
IT
IT Infrastructure Library
Microsoft Power BI
Customer Service
Customer Support
MS Excel
MS Office
Microsoft Azure
Microsoft Partner Ecosystem
Software
Softwareentwicklung
Kunde
Management
Administration
Consulting
Technology
Microsoft
Computer
Project Management
Hardware
Infrastructure
IT systems
Technical Sales
Computer Science
Service Management
English Language
Certification
Cloud Computing
Device Management
IT-Consulting
System Administration
Technical Consulting
Access control
Customer inquiries

Timeline

Professional experience for nader issaoui

  • Current 6 years and 11 months, since May 2017

    IT Technical Consultant

    HP Inc Tunisia

    - Walk customers through the process of installing the software on their machines and starting up the program for the first time - Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem. - Service Now - Power BI - Data Analytics

  • 4 months, Feb 2023 - May 2023

    System Support Officer

    Qatar Airways
  • 7 years and 3 months, Jan 2010 - Mar 2017

    IT Administrator

    YAZAKI Tunisia Ltd

    - Manage CAD, PLS, XPPS and SAP servers - Device Management. -Help users solve problems they face with the existing system. - Ensure the security of the computer system - Protect and control access control and rights of users of the computer system - Diagnoses hardware and software problems and replace defective components.

Educational background for nader issaoui

  • 2 years and 10 months, Sep 2006 - Jun 2009

    Information Technology

    ISSAT Mateur Bizert Tunisia

Languages

  • French

    Fluent

  • English

    Fluent

  • Arabic

    Fluent

Interests

innovation
Football
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