piyush Madan

• Assisted guests with check-ins, account inquiries and any additional services needed • Provided guest assistance, including recommendations for tourist attractions • Answered guest inquiries and provided information regarding hotel services and amenities • Greeted guests upon arrival and offered assistance • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles

• Helped with administrative support, including managing incoming calls, coordinating files and sorting mail • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members • Participated in cross-functional team-building activities

•Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment •Hired and cross-trained staff members for various event-specific functions and ensured employees' understanding of associated processes and procedures •Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination

• Relationship building and management • Social media coordination • Business Operations