sahil hasija

Develop Collaboration with business intelligence team to design, build and deploy dashboards using data visualization tools such as Tableau and Power BI, which helped to achieve team efficiency by 25%  Understand user requirements and develop business specifications documents such as BRD, FRS, logic modification sheet and technical documentation for internal records after client interactions, resulting in a 15% reduction in project completion time.

Assisted with correspondence such as phone, chat, and email-based cases positively from potential e commerce sellers across US, UK, Canada, and Europe, covering listings, inventory, shipping, payments, and brand-related requests; maintained a 90% customer responsive rating  Peeked into Amazon seller central and verify the seller's identity and brand health prior to proceeding further.

Facilitated US, Canada, and Australian internal users and handle inquiries for client Hertz on Windows, Outlook, and related desktop and software issues of internal IBM applications over phone calls.  Implemented a user identity verification protocol using Active Directory software, reducing fraudulent activity and compliance issues by 60% and increasing user trust by 40%  Analyzed ticket trends and patterns to recommend process improvements to resolver groups; identified root cause.

Deliver high-quality consulting and advisory services, leveraging expertise, to contribute to the development of a comprehensive policy model for investments and life-cycle management  Provide expert solutions, counsel, guidance, and recommendations in the realm of an Integrated Investment Management Framework, ensuring alignment with organizational goals. .  Thoroughly analyze feedback and proposed changes, incorporating them into documentation to produce finalized, refined materials.