shatha alsayed

-Outsourcing for Cisco TAC (technical assistance center ). - Provide technical support to customer base to resolve moderate to highly complex issues related to the UCS infrastructures network connectivity issues, - provide root cause analysis of crash issues, working with Hypervisors operating systems (ESXI, Linux, windows ...) - Train and mentor fresh employees to improve their technical knowledge and help them handle their cases more efficiently and use the correct troubleshooting path.

- Outsoutcing for Cisco systems - Provide Network-level problem resolution, including troubleshooting on the entire Cisco network and working with Cisco Products including UCS, Nexus, CUCM, and other components. - Provide Software Referrals to address critical problems identified across customers’ install base. - Review and analyze trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.