sonu shikha

Technical & Complex Issue Resolution: Resolved complex platform issues independently, including escalations, troubleshooting, and root-cause identification without relying on Engineering. Managed and Supported Incident Management, Problem Management e.g. onboarding new customer/account, account access management, MFA/2FA Issue Support, checking Permission, locking/unlocking, resolving payment related issue .Understanding of service operations and customer expectations. Customer Success & Account Management:

• Mapping client’s manpower requirement with the help of Search Engines, job portals, Headhunting using networked database, ensuring right candidate for right job • Identifying specialized candidates involving scrutinizing, short listing, coordinating, scheduling • Verifying candidate’s educational background, work experience and career expectation Negotiating on compensation package with the shortlisted candidates thus realizing the value of job to them • Taking feedbacks & communicating proper

• Mapping client’s manpower requirement with the help of Search Engines, job portals, Headhunting using networked database, ensuring right candidate for right job • Identifying specialized candidates involving scrutinizing, short listing, coordinating, scheduling • Verifying candidate’s educational background, work experience and career expectation Negotiating on compensation package with the shortlisted candidates thus realizing the value of job to them • Taking feedbacks & communicating proper

• Mapping client’s manpower requirement with the help of Search Engines, job portals, Headhunting using networked database, ensuring right candidate for right job • Identifying specialized candidates involving scrutinizing, short listing, coordinating, scheduling • Verifying candidate’s educational background, work experience and career expectation Negotiating on compensation package with the shortlisted candidates thus realizing the value of job to them • Taking feedbacks & communicating proper

IT and NON IT recuirment; End to End Process Co-ordination; Validating Resume and co-ordination with Client and Candidate;