Елена Орлова

Managing Amazon and Walmart marketplace operations for Cosmetics and Grocery brands (USA market). - Manage full Amazon account health: monitor performance metrics, resolve violations and policy warnings - Handle IP (Intellectual Property) complaints end-to-end: analyse claims, prepare appeals and counter-notices, achieve reinstatement of suspended listings - Resolve customer complaints and A-to-Z claims; execute negative review removal through Amazon Seller Support - Lead brand and listing ungating proc

- Set up and manage a professional Amazon Seller Account (FBA) on the European marketplace - Conduct market and competitor analysis, product research using Keepa, Seller AMP, Sellerboard, Helium10 - Source suppliers across Europe, negotiate contracts, coordinate logistics and FBA deliveries - Wholesale and private label product research across Amazon EU marketplaces - Inventory planning, KPI monitoring, and conflict resolution with customers, suppliers and Amazon support

Managed full procurement cycle for Amazon FBA business across multiple marketplaces (USA, Europe and all existing Amazon marketplaces) - Supplier sourcing, price negotiation, purchase order management and delivery control - Negotiated pricing, MOQ and delivery terms with international suppliers - Created and tracked Purchase Orders; controlled deposit and final balance payments - Maintained Master Data; reconciled inventory records via Clean PO system - Organised quality control inspections; verified s

- Trained and mentored 500+ entrepreneurs on Amazon FBA strategies and marketplace best practices - Supported clients through the full cycle: product research, supplier sourcing, account setup and product launch - Assisted with payment services setup, compliance issues and Amazon policy adherence - Minimised client risks related to IP violations and Amazon policy breaches - Conducted group and individual training sessions; developed structured training programmes

- Prepared, negotiated and managed foreign trade contracts for industrial equipment: compressors, air preparation systems, air separation units, industrial cooling systems, dust filtration systems and diesel generators - Negotiated pricing, delivery terms, volumes and technical specifications with suppliers from Germany, Italy, Belgium, UK, South Korea, Turkey, Slovenia and Czech Republic - Controlled supplier payments: maintained payment schedules, tracked mutual settlements and prepared banking documentat

- Placed and managed orders for garden equipment and spare parts with suppliers in Germany and Sweden - Coordinated and agreed shipping documentation with suppliers - Prepared all required documents for customs clearance in Ukraine - Managed claims with suppliers regarding quantity and quality of delivered goods - Entered customs documentation into 1C accounting system - Controlled goods receipt at Raben logistics warehouse - Monitored warehouse stock levels; controlled accurate write-off of goods fro

- Coordinated daily office operations and administrative processes - Consulted clients and partners on company products and programmes - Managed incoming and outgoing correspondence and calls - Organised business trips: visa processing, flight and hotel bookings, transfers within Ukraine and internationally - Provided translations of technical documentation, presentations and other documents (English/Russian/Ukrainian) - Welcomed and assisted office visitors and delegations