Дмитрий Харламов

Led digital transformation: launched mobile app for 1.2M users, migrated systems to Kubernetes, piloted AI in dev. Improved SLA and reduced incident resolution to 15 mins. Automated payments via RPA (saving 4 FTEs). Managed 420+ staff, built agile culture, and delivered >90% predictability. Completed DR site failover in 2 hrs. Collaborated with C-level on IT strategy

Replaced legacy platform with modern tech stack, doubling product delivery speed. Launched integrated digital channels. Automated claims and cut system cost by 60%. Built and led 30-person agile team. Improved support efficiency by 30%. Drove DevOps adoption and in-house capability. Increased internal satisfaction by 40% and ensured secure architecture.

Led agile and DevOps transformation, migrated systems to microservices. Reduced receivables from RUB 150M to 10M. Cut release errors by 80%. Managed 50+ team, fully transitioned to remote work in 2 weeks. Improved system monitoring and incident alerting. Aligned IT with business strategy and presented roadmap to the board.

Managing the portfolio of projects

Redesigned IT architecture and launched automated credit pipeline, boosting process reliability from 90% to 98%. Implemented systems for cards and collections. Implemented virtualization in infrastructure. Reduced telecom costs by 50%. Upgraded all regional workstations. Built a motivated IT team and improved user satisfaction significantly.