vishal puri

Content Management, Brand Marketing, Customer Engagement and Retention through Customer Service via Social Media platforms, to meet the needs of the consumers KLM AIRLINES. Daily operations include, but not limited to, meeting consumer demands in a timely manner, ensuring steady marketability of the brand through positive engagement with consumers via campaigns, and handling levels of escalations that may range from simple to complex capacities, which may effect towards Brand Reputation.

• Supervise and coordinate activities of workers engaged in collecting overdue payments for charge accounts, credit card accounts, or loans from customers of banks, loan companies. • Systematically and aggressively follow-up current non-performing and unsatisfactory accounts order to reduce exposure and maintain loss experience to a minimum.

• Resolve customer broadband issues for an Australian telecom company OPTUS • Provide support to customers via telephone,range of services and products that company provides • Utilize all required resources and call flows to accurately resolve or escalate customer issues. • Adhere to OPTUS Telecom Company And CONVERGYS Call Center policies and procedures. • Demonstrate exceptional customer service behaviors such as: being friendly and caring, listening, empathy, diffuse upset customers