Reference: TEST

Malta is an incredible place to live! You get sunshine and warm climate almost all year round, crystal clear water, amazing nature, and an endless list of instaworthy sights! And the best part is that you can live and work on Malta and boost your CV while getting an experience of a lifetime!

You must have a European passport to apply!

Click here to read more about moving to Malta.

We offer

• Relocation package to Malta
• Light breakfast at the office in St. Julian's
• Extra money for food/lunch
• Group medical plan
• Bonus based on performance
• Personal development allowance
• Referral bonus scheme
• Social events arranged by the company
• Friday Drinks

The Job

You will function as lead, mentor, and manage a team of Customer Care Team Leaders. Your tasks will include:

• Create an environment of excellence, encouraging and empowering the development of customer care agents.
• Develop effective customer service procedures, policies, and standards.
• Supervise day-to-day customer service operations.
• Ensure the department consistently delivers high-quality customer support, meeting deadlines and KPIs.
• Identify customer service trends and recommend enhancements.
• Conduct regular 1:1 meetings with team members as needed.
• Be accountable for customer satisfaction (CSAT) scores in all relevant markets.
• Maintain in-depth product knowledge to provide accurate guidance.
• Facilitate smooth communication between the Head of Customer Experience, Customer Service Operations Manager, and other departments.

Your Qualifications

Fluent in French (native) and English (B2)
Customer Support Management experience required and a good working knowledge of the iGaming industry!
You have a basic understanding and level of computer handling skills.
Excellent knowledge of management methods and techniques. Ability to think strategically and to take the lead.

Excellent problem solving skills with extraordinary inter-personal relationship building skills. You must have the skills to negotiate with common sense logic when collecting debts, confidence and empathy.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!