JOB OBJECTIVE

To coordinate and manage client communications, service delivery processes, and documentation related to the company’s supply, exports, and client requirements.

The Client Services Coordinator ensures high levels of customer satisfaction while maintaining compliance with regulatory, veterinary, quality, and operational standards.

Duties

Prepare regular inventory reports for management review

Prepare monthly stock report for client

Basic Accounting

Generate and process sales invoices, quotes

Maintain up-to-date records of financial transactions

Reconcile accounts and resolve discrepancies efficiently

Client Relations

Manage client orders from initiation to fulfillment.

Maintain client account information and documentation.

Address and resolve client issues promptly and professionally.

Foster positive relationships through clear communication and follow-up.

Ensure client satisfaction by anticipating needs and delivering solutions

Any other cognate duties

Diploma or Degree in Business Administration, Customer Service, Logistics, or related field.

3-5 years experience

Excel intermediate to advance

Some experience in accounting (SAP software will be an advantage)

Interpersonal and communication skills

Excellent verbal and written communication skills

Strong dedication to customer satisfaction

Experience as a team leader

Ability to ensure that a safe working environment is maintained by observing all safety procedures and working methods by making proper use of protective clothing and equipment, and by reading, understanding, and following all safety documents issued or notified of.

Abide by the confidentiality and non-disclosure agreement.

We reserve the right:

• To call only the shortlisted candidates for interview.

• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.