ANSI DENİZ RONA BAYILDIRAN

Responsible for digital platforms serving customers, incl. apps, bots, chats, mobile sites, e-mail and social media Managing a team of 8

Responsible for the customer experience of Turkcell physical and online channels Managing a team of 7

Responsible for leading the big cross-functional Customer Initiative of Turkcell, naming Customer2.0. Planning and coordinating activities and teams of 647 people, incl. C-level Steering Committee

Service designer for self-service channels

Customer relations management, churn management, acquisition campaigns, customer value management

Strategic Marketing specialist - investigating and realizing new opportunities for marketing in Gima stores, such as selling gift cards, National Lottery tickets; establishing Kids Club and Travel Club and preparing business plan for Customer Relations desks at stores. - planning and executing nation-wide marketing campaigns including co-branded campaigns such as Shell-Gima catalogue exchange, Turkstar . - planning and presenting new retail applications such as keycards, kiosk and couponing apps.

managing Tefal stores as a product including trade marketing activities, promotions, in-store CRM applications such as executing product demos, opening new stores nationwide, monitoring employee performance, monitoring store performance, preparing business plan for Tefal wedding list, getting consultancy for store design and executing it, doing feasibility for in-store promotions, running BTL agency relations (store windows, price lists, tags, etc.)

Marketing

Marketing