Abhishek Batla

• Handled product portfolio targeted on Life Sciences Market Access and Commercial Teams. • Launched a life sciences product (State Price Transparency Management) in US. • Managed the team of Product Managers. • Developed the product roadmaps. • Ran the company flagship product event “RainMakerP - Global Products” in Europe. • Organized Customer Advisory Boards for product trends and evolution.

• Established relationships with C-Level executives from multiple industries. • Led the team of cross functional consultants to implement Java, CRM, BI & Reporting projects. Used agile methodology to implement these solutions. • Helped clients in establishing their SLAs, SOPs and the best practices with their internal departments. • Collaborated with different outsourcing partners to provide cost effective solutions. • Clients include Servier, Molnlycke, Abbott, HSBC Private Bank SA, DZ Bank, BHI, IMD.

• Developed the internal service & external eService portal for the client. • Headed a team of cross functional consultants to implement the selected CRM and BI solution. • Participated in the presales as a CRM & BI technology expert. Explored proof of concepts and demonstrated them to the prospective clients. • Delivered improved service levels at 30% + less capital budget vs competitor.

• Created the CRM & BI Competency Centre on ITIL principles. • Managed the team based in different geographical locations. • Designed the multilingual and multinational CRM & BI solutions using Waterfall methodology. • Interfaced with different functional groups to enhance the solution to meet their needs better. • Coordinated the relationship with the suppliers and the internal clients. • Defined the product road map to enhance the value proposition.

• Implemented the multilingual CRM & reporting solution in 16 countries. • Conceptualized the technical solution and related SLAs with internal departments. • Improved resolution time of service tickets, 65% of the requests closed in 5 minutes and 74% of the requests closed in 15 minutes. • Conducted workshops with market responsible to gather the requirements. • Increased reliability, expanded performance and cut support expenses nearly 20% with consolidation of the centralized functions.

Machine Learning, supervised and unsupervised learning, Linear and Logistics regression, Neural Networks

Leadership, Marketing, Corporate Finance, Organization Behaviour, Strategy, Management Accounting, Communication

Electronics