Jefferson Cunningham

Leading the organization through digital modernization and security resilience planning. I partner with the C suite to translate technical risks into clear business outcomes that drive growth. Key Impact: • Built a high performance engineering culture focused on shared ownership and mentoring. • Defined AI Governance frameworks and automation strategies that transformed over 150 processes, resulting in a 40 percent efficiency gain. • Negotiated enterprise vendor agreements and security service contract

Transformed the end-to-end infrastructure strategy for a fast-scaling organization. I aligned IT systems with HR, Finance, and Product needs to enable rapid employee onboarding and compliance. Operational Excellence: • Secure Infrastructure Scaling: Implementation reduced lateral movement risk by 50% and security incidents by 75%. • Automation: Automated 150+ workflows (PowerShell/Python/Make/Workato), freeing up engineering time for high-value tasks. • Uptime: Elevated system stability to 99.9% avai

Established the IT department from inception, building the teams and infrastructure required to support a high-growth tech environment. Strategic Impact: • Cost Reduction: Defined a multi-year IT strategy that delivered £500,000 in annual savings through strategic commercial renegotiations and cloud right-sizing. • Cloud Transformation: Spearheaded a large-scale datacenter consolidation and migration from AWS to Azure, reducing global user latency by 20%. Governance & Security: • Compliance: Establishe

Owned the business application support function for 1,000+ users, ensuring service reliability, controlled change management, and operational risk reduction across critical systems. Key Contributions • Service Reliability & Risk Control: Led Incident, Problem, and Change Management across enterprise applications, using ServiceNow workflows and Root Cause Analysis to strengthen operational resilience and maintain high service continuity. • Operational Governance: Improved SLA performance to approximately

• Executed operational security and compliance controls for international air cargo handling, ensuring adherence to aviation regulations and secure handling procedures. • Managed sensitive shipment and customer data across airline and logistics systems, maintaining accuracy, integrity, and controlled access to operational information. • Performed Dangerous Goods validation in accordance with IATA regulations, enforcing safety standards and risk controls for hazardous shipments. • Supported regulatory and

• Led IT and information security operations supporting international logistics and export activities, ensuring system reliability, data integrity, and secure cross-border data handling. • Implemented and maintained ISO-aligned information security controls and processes, coordinating documentation, risk assessments, and audit readiness across technology and business functions. • Established GDPR-aligned data protection practices for customer, supplier, and shipment data, including access governance, data

• Managed IT operations for an e-commerce environment, ensuring system availability, secure transactions, and reliable network performance. • Implemented and maintained security controls across endpoints, servers, and network infrastructure, including access management and basic threat prevention. • Administered Windows systems and network services, overseeing configuration, patching, backups, and recovery procedures. • Established incident logging and response practices, documenting root causes and corr

• Provided end-user and infrastructure support across a multi-site environment, resolving hardware, software, and network incidents to maintain operational continuity. • Installed, configured, and maintained Windows environments, including Active Directory user and access administration. • Supported network operations using Cisco equipment, assisting with connectivity, configuration, and basic security controls. • Contributed to IT operations stability through system maintenance, patching, and documentat