Adam Conley

Functions in role responsible for retail checking/savings account support and opening/processing of claims for fraud (lost, stolen and unauthorized card use) and non-fraud (unfulfilled orders) transactions; communicate with clientele diverse in age, income and geographic locations. Collaborate internally with different departments, externally with colleagues at local bank branches, and merchants serving clients.

Provided comprehensive assistance to operations through management of financial and non-financial records, attendance and reporting on political hearings, and collaboration with professionals at Ohio Department of Development officials, different state agencies as well as executives, bankers, lawyers, politicians and accountants; worked with and ensured performance of administrative assistant.

Assisted senior citizen cardholders with account opening/closing, payment scheduling, monthly balance statements, optimize program and account features, protect accounts from identity theft, and comprehend and lower annual percentage and interest rates; conducted outbound calls to merchants, non-profit organizations and bankers (at local bank branches); contributed to training and development of new hires.