Ádám Szőllősi

Provided 2nd-level IT support and operations for VW Group theft and component protection systems. Managed incidents and service requests in line with SLAs and ITIL processes, supported suppliers with secure ECU data transmission, monitored critical components, and ensured system availability and production continuity. Collaborated with development teams on troubleshooting, root-cause analysis, and continuous service improvement.

Processing customer requests related to the company’s DMS (DOXIS) system. Coordinating and clarifying high-priority issues with the development team using JIRA. Performing error analysis, troubleshooting, and testing. Preparing quotations and commercial proposals. Providing 1st- and 2nd-level support and resolving technical incidents. Analysing log files to identify and troubleshoot system issues.

Providing customer support for clients of Deutsche Post, Postbank, and T-Systems Austria. Performing incident analysis and initial troubleshooting. Resolving 1st-level support incidents in a timely manner. Creating, documenting, and forwarding tickets to the appropriate specialist teams for further investigation and resolution.

Managing parcels and mail shipments, including order picking and shipment preparation. Coordinating the arrival and departure of parcel delivery vehicles.