Harish Rajan

• Project Coordinator for OHI (Oracle Health Insurance) tool upgrade project. • Implementing mitigation steps for vulnerabilities. • Responsible for the quarterly Security Patching of over 200 Linux and 250 Windows servers and quarterly data refresh activity in SIT and DEV environment. • Responsible for the maintenance of SSL certificates using the Venafi tool.

• Responsible for 12 direct reports (Performance review, implement improvement plans for professional development, monitor team performance) • Responsible for overseeing the global helpdesk operations for Accounts Payable, Concur Expense & Travel Support, Concur Expense Audit, and Cash Management. • Managed the implementation of the Concur Expense Tool for the digitizing Claims Process. • Transitioned Cash Management process from Birmingham HQ to Bangalore GSC.

• Served as an intermediary between Customer Support, Sales, and IT teams. • Accountable for Client onboarding, admin, and end-user training. • Project Implementation (Design & Configure client site) per client requirements. • Responsible for CSAT, operations, training & support for Concur Expense Management to serve over 10 clients across Asia, Australia, NZ, UK & US.

• Lead and Coordinated over 15 global projects this includes BAU, Voice &Tool Deployment, Infrastructure, Real Estate projects. • Assisted Project Managers & Program Managers with Project Timeline preparations, Procurement, Documentation, resource hiring, Purchase Order Creation. • Manage the change control procedure gaining agreement for revisions to the project from project stakeholders • Assist the PMO team with Daily, Weekly, and Monthly Reports.

• Responsible for 5 direct reports (Performance review, implement improvement plans for professional development, monitor team performance) • Responsible for maintaining hardware and software records and working with sourcing for contract renewals. • Coordinate with Vendor Managers/Line Managers on Maintenance Contract Renewals/Contractor Renewals.

• Responsible for 10 direct reports (Performance review, implement improvement plans for professional development, monitor team performance) • Managed daily A/P helpdesk manage vendor/supplier relations & oversaw timely and accurate processing of invoices, reconciliation & payment of invoices, and resolve vendor invoice and employee expense queries and escalations. • Transitioned AP helpdesk process from the UK Business service center to Bangalore shared service center.

General Management

Accountancy