Adarsh Sharma

Angestellt, Support Escalation Engineer, Microsoft Corp.

Bengaluru, India


Office 365
Exchange Migrations
Azure AD Connect
Mail Flow & Protection
Identity and Access Management
Domain Management
Active Directory
SharePoint Online
SKype for Business Online
Microsoft Exchange Server
Microsoft Exchange
Advanced Threat Protection


Professional experience for Adarsh Sharma

  • Current 4 years and 7 months, since Jun 2019

    Support Escalation Engineer

    Microsoft Corp.

    Participate in bug triages and lead the efforts in devising solution for emerging issues. Mentor front line support, organizations, providing mentor and escalation support for complex technical issues. Manage crisis situations that may involve technically challenging issues and diverse audiences. Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.

  • 2 years and 3 months, Apr 2017 - Jun 2019

    Senior Exchange Engineer (Associate Consultant)


    Implement and provide technical support for exchange servers, Office 365, Azure AD Connect, planning and consulting on AD migrations in a multi-Hybrid with one tenant in Office 365 Deploy/Setup Office 365. Setup DKIM/DMARC for O365. Handle multiple Migration projects from different exchange environments to Office 365. Well versed with PowerShell scripting. An expert with Hybrid setups and remote moves, have deployed Hybrid with O365 for multiple clients.

  • 2 years and 6 months, Nov 2014 - Apr 2017

    Senior Technical Leader


    Client- Microsoft (Product -Office 365) Planning and Implementing of Exchange – Office 365 Migration (Cutover/Stage/IMAP/Hybrid). Handle escalated cases as the last level support (Office 365/EOP) Communicate issues & Bugs with the Product Group & ensuing its fixed. Leading a team of 23 members (Tier1 and Tier 2 Engineers) in Convergys. I conduct training, provide mentoring and also handle their Tier 3 escalation for the teams.

  • 1 year and 4 months, Jul 2013 - Oct 2014


    HCL Technologies

    Provided technical / Infra Support to Ceva Logistics throughout the Globe, it has a global network of 170 countries and 1400 sites around the world (24. Worked on Exchange Server 2010 on Windows Server 2008 R2 involving OWA Mailbox policies, RBAC configuration, Public Folders, GAL segmentation, Retention Policies etc. Managed Users accounts through Active Directory and handle all exchange related issues, VPN issues (Cisco VPN Client), Blackberry (setup and activation).

  • 1 year, Aug 2012 - Jul 2013


    Wipro Technologies Limited

    Worked on Internet/Telephone related issues for TALK-TALK (UK based Broadband Company). After six months moved to Fault Management Team (Level 2) and was responsible for handling escalated issues

Educational background for Adarsh Sharma

  • 3 years and 9 months, Aug 2008 - Apr 2012

    Electronics and Communication Engineering

    Punjab Technical University

    Computer Networks


  • English


  • French


  • Hindi


Browse over 21 million XING members