Basic

Adarsh Sharma

Employee, Support Escalation Engineer, Microsoft Corp.

Bengaluru, India

Skills

Office 365
Hybrid+O365
Exchange Migrations
Azure AD Connect
DNS
Mail Flow & Protection
Identity and Access Management
Domain Management
Active Directory
ADFS
SharePoint Online
SKype for Business Online
FSMO
Microsoft Exchange Server
Exchange
Microsoft Exchange
Advanced Threat Protection
Beratung
Informationstechnologie
Support

Timeline

Professional experience for Adarsh Sharma

  • Current , since Jun 2019

    Support Escalation Engineer

    Microsoft Corp.

    Participate in bug triages and lead the efforts in devising solution for emerging issues. Mentor front line support, organizations, providing mentor and escalation support for complex technical issues. Manage crisis situations that may involve technically challenging issues and diverse audiences. Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.

  • 2 years and 3 months, Apr 2017 - Jun 2019

    Senior Exchange Engineer (Associate Consultant)

    Atos

    Implement and provide technical support for exchange servers, Office 365, Azure AD Connect, planning and consulting on AD migrations in a multi-Hybrid with one tenant in Office 365 Deploy/Setup Office 365. Setup DKIM/DMARC for O365. Handle multiple Migration projects from different exchange environments to Office 365. Well versed with PowerShell scripting. An expert with Hybrid setups and remote moves, have deployed Hybrid with O365 for multiple clients.

  • 2 years and 6 months, Nov 2014 - Apr 2017

    Senior Technical Leader

    Convergys

    Client- Microsoft (Product -Office 365) Planning and Implementing of Exchange – Office 365 Migration (Cutover/Stage/IMAP/Hybrid). Handle escalated cases as the last level support (Office 365/EOP) Communicate issues & Bugs with the Product Group & ensuing its fixed. Leading a team of 23 members (Tier1 and Tier 2 Engineers) in Convergys. I conduct training, provide mentoring and also handle their Tier 3 escalation for the teams.

  • 1 year and 4 months, Jul 2013 - Oct 2014

    Analyst

    HCL Technologies

    Provided technical / Infra Support to Ceva Logistics throughout the Globe, it has a global network of 170 countries and 1400 sites around the world (24. Worked on Exchange Server 2010 on Windows Server 2008 R2 involving OWA Mailbox policies, RBAC configuration, Public Folders, GAL segmentation, Retention Policies etc. Managed Users accounts through Active Directory and handle all exchange related issues, VPN issues (Cisco VPN Client), Blackberry (setup and activation).

  • 1 year, Aug 2012 - Jul 2013

    Associate

    Wipro Technologies Limited

    Worked on Internet/Telephone related issues for TALK-TALK (UK based Broadband Company). After six months moved to Fault Management Team (Level 2) and was responsible for handling escalated issues

Educational background for Adarsh Sharma

  • 3 years and 9 months, Aug 2008 - Apr 2012

    Electronics and Communication Engineering

    Punjab Technical University

    Computer Networks

Languages

  • English

    Fluent

  • French

    Basic

  • Hindi

    -

Wants

IT-Consulting
Enterprise Architect

Group memberships

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