Adrian Kriegel

Internal Project and Change Management, Process Manager for Solution Implementation department

International talent development program of customer service: Successfully finalized the project "Optimal Utilization and Hourly Rate Transparency" for the finance department.

Project Manager for regulatory compliance

Global implementation of laboratory automation systems and information systems.

Implementation and support specialist informatics for laboratory automation systems, laboratory middle ware and information systems.

Incident Management EMEA; update and upgrade installations for the products Syngo.Plaza and Teamplay; super-key-user for the ticketing system GSMS and process topics. Additional responsibilities in the back office area for statistics: operational reporting, ad hoc reporting, calculation of the headcount demand, global effort statistics about the incident management for several levels of the service management; evaluation of these statistics in order to find deficits and improvement potentials.

Enabling of the country organization and customers for a centralized remote service concept; escalation management on country and headquarter level; end customer support and update/upgrade installations; performed analysis from statistical and process point of view for potential service improvements; project for documentation of used project specific solutions.

Support of the team via constant KPI and backlog monitoring; ad hoc reporting; operational reporting; proactive monitoring and incident management of Syngo Imaging PACS systems.

Project Planning and Presentation Skills, Business Correspondence, International Marketing and Advertising, Brands and Global Marketing, Intercultural Management.