
Agata Ciszek
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Agata Ciszek
- Bis heute 4 Jahre und 2 Monate, seit Apr. 2021
Lead Service Manager
Open Text Sp. z O.O.
- Bis heute 9 Jahre und 5 Monate, seit Jan. 2016
Internal Business Advisor - Supervisor
EY Global Shared Services Sp. z o.o.
Setting up a team of Internal Business Advisors Counseling for the team members, addressing training needs, mentoring and coaching Ensuring continuous improvement by sharing knowledge constantly leveraging leading practices Ensuring proper communication and information flow within the team and beyond Stakeholders management Cooperation with SAP Product and Support Teams, establishing escalation paths, escalating business critical issues Developing and fostering a culture of exceptional client service
- 1 Jahr und 2 Monate, Feb. 2020 - März 2021
Change Manager
Be Shaping the Future Poland
- 3 Jahre und 11 Monate, Feb. 2012 - Dez. 2015
Supervisor - Finance & Accounting
EY Global Shared Services Sp. z o.o.
Managing transition of the processes from Switzerland and Germany Managing sub teams responsible for billing and customer service Conducting regular 1on1 meetings, team meetings and performance reviews Preparing summaries and reports (volumes, SLA’s etc.) Managing relationships with client & stakeholders Identifying and implementing process improvements Since January 2016 managing team of advisors supporting pilot countries (Germany, Switzerland, Austria) after SAP deployment
Conducting regular 1on1 meetings, team meetings and performance reviews Managing service level agreements like productivity, customer satisfaction, case handling time etc. Performing SOX control/validation in a timely and accurate manner Identifying and implementing process improvements (in cooperation with SME/Quality Team) Internally raising and tracking process gaps/issues and driving to closure Managing relationships with client & stakeholders (G/RSME, calls and escalation communication)
- 7 Monate, März 2008 - Sep. 2008
Accounts Receivable Specialist
Global e-Business Operations Sp. z o.o., Wrocław
Allocating payments Researching and resolving payment discrepancies Communicating with customers via phone, email, mail or personally Sending out dunning letters
- 2 Jahre und 4 Monate, Nov. 2005 - Feb. 2008
Junior Team Manager
Call Center Intergalactica
Managing a customer serving team in a 24/7 hotline Conducting trainings for new joiners Planning working shifts Managing relationships with client Maintaining agreed quality level
Ausbildung von Agata Ciszek
- 4 Jahre und 9 Monate, Okt. 2000 - Juni 2005
Germanic Philology
Uniwersytet Wrocławski
Glottodidactics
Sprachen
Deutsch
Fließend
Englisch
Fließend
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