Agnieszka Kappauf

Dates EmployedJan 2015 – Oct 2018 Support services for international small businesses (companies & agencies) in the field of: - custom media - social media - event planning & organisation - customer service - online administration - back office support

- ongoing communication with customers in english, german and portuguese - providing assistance and advice to customers - handling feedback and complaints of customers - providing support and advice to staff (instructors, drivers, restaurant staff) - bookings confirmation & workflow planning - payments & refunds - pre bookkeeping - controling deliveries - inventory updates for Headoffice

- content delivery for B2B customers (websites, print media, sales presentations) - coordination of participation in trade fairs for B2B customers

- events coordination in polish and english - leading business groups in team building projects in polish and english - administration of SM (facebook, twitter) - e-commerce copywriting in english

- photosessions for flyers, website, articles, posters - cooperation with graphic designer - updating company's website and social media (facebook, kitesurfing forums) - newsletter - customer service

B2B field: - preparing offers and quotations of events - meetings, presentations and negotiations with customers - agreements with customers and contractors - events coordination (tournaments, conferences, team building, sport picnics, skiing events) B2C field (winter skiing projects): - negotiations with subcontractors/hotels, skiing areas, transport providers, insurance companies/ - project coordination on the spot /Italy, Austria, France/

Management