Ahad Uddin

B2B-Vertrieb im Bereich von F&E-Förderung, mit Fokus auf Neukundengewinnung, Aufbau einer Vertriebspipeline und Qualifizierung potenzieller Kunden.

Erfahrung im Aufbau und der Betreuung von Kundenbeziehungen im Finanzdienstleistungssektor, inklusive Bedarfsanalyse, Verkaufsberatung und Entwicklung maßgeschneiderter Lösungen für Privat- und Geschäftskunden. Umsetzung von Vertriebsstrategien, Optimierung von Sales-Prozessen sowie Training von Vertriebspartnern und Steuerung von Recruiting- und Onboarding-Prozessen.

• Part of the pioneer team launching the first American Express customer service center in Austria • Delivered high-quality customer support and resolved inquiries and complaints efficiently • Collaborated with multiple departments to improve customer satisfaction and service consistency • Ensured professional communication while maintaining compliance with internal service standards

Oversaw front-office operations during the night shift, ensuring smooth guest service • Managed check-ins, check-outs, and payment transactions with accuracy • Assisted guests with inquiries and requests to ensure a positive experience • Supported hotel operations by monitoring security and handling reporting duties

• Led a sales team in the financial services sector, focusing on insurance and investment solutions • Developed and implemented tailored sales strategies to meet client needs • Trained and coached team members to achieve performance and compliance goals • Analyzed market data to identify new business opportunities and improve sales outcomes • Achieved significant revenue growth and strengthened customer relationships across Austria

• Supported clients during the Covid-19 period by processing and managing loan deferment requests • Reviewed applications and ensured compliance with internal financial guidelines • Communicated with customers regarding payment deferrals and documentation • Assisted the operations team with case resolution and process optimization

• Ensured smooth night operations at the front office and maintained guest satisfaction • Conducted check-ins, check-outs, and handled billing and payments • Monitored security and maintained accurate night reports • Delivered professional guest service while managing daily reconciliations

• Managed front-office operations during the night, including check-ins and check-outs • Handled payments, monitored security, and assisted guests with special requests • Ensured cleanliness and guest comfort throughout the shift

• Represented Samsung mobile products across Austria through events and in-store promotions • Conducted product demonstrations and consultations for potential customers • Built and maintained positive relationships with retail partners and clients • Supported marketing campaigns and training sessions to improve sales performance

• Provided premium catering and service for passengers on national train routes • Ensured comfort, cleanliness, and adherence to hygiene standards • Delivered exceptional customer care while addressing individual passenger needs • Supported onboard operations and communication between kitchen and service teams

• Delivered friendly and efficient service to customers in multiple Vienna locations • Supported food preparation and maintained cleanliness and hygiene standards • Collaborated with team members to ensure smooth daily operations • Handled customer inquiries and resolved issues with professionalism