Ahmed Sherif

Abschluss: Bachelor, Higher institute for computer
Kuwait City, Kuwait

Fähigkeiten und Kenntnisse

Project Planning
problem solving skills
time management skills
Research & analysis
communications skills
Analytical thinking
Technical Support
Multitasking
Operating Systems
SCCM 2012
Networking
Microsoft Active Directory
Support
Server administrator
Microsoft Windows Server
MCSA

Werdegang

Berufserfahrung von Ahmed Sherif

  • Bis heute 5 Jahre und 8 Monate, seit Dez. 2019

    Team Leader Frontend Systems Support

    Oula Fuel Marketing Company Kuwait

    Manage and supervise a team of 20 personnel during the day to day operations as well as training exercises. Strengthening the IT infrastructure through to implementing new technologies. Responsible for hardware and software installation, maintenance, and repair. Reporting to the IT Director and Chief Executive. Having excellent time management, confidentiality & communication skills. Having strong IT, commercial, planning, and budgeting skills Responsible for the recruitment and training of new staff.

  • 2 Jahre und 9 Monate, Apr. 2017 - Dez. 2019

    Team Leader - Stations Support

    National United Trading Company

    Develop and define project goals and objectives. Recommend and implement modifications to improve effectiveness and attain project milestones. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Discover training needs and provide coaching. Listen to team member’s feedback and resolve any issues or conflicts. Recognize high performance and reward accomplishments. Suggest and organize team-building activities.

  • 4 Jahre, Mai 2013 - Apr. 2017

    Senior Stations Support Engineer

    National United Trading Company Kuwait

    Provided technical and functional support of 85 fuel stations via phone, email, chat, and client-facing. Troubleshooting and repair of network servers, routers, and cables, utilizing industry best practices. Performed preventive maintenance, test, and repair of equipment. Provided training to clients and in-house personnel. Implemented hardware, software, and system upgrade and weekly maintenance. Application support for mobile hardware including tablets and smartphones

  • 11 Monate, Juli 2012 - Mai 2013

    Technical Support Engineer

    SAHARA

    Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Prioritize and manage several open issues at one time.

Ausbildung von Ahmed Sherif

  • 3 Jahre und 9 Monate, Sep. 2006 - Mai 2010

    Management Information Systems

    Higher institute for computer

    - Introduction to MIS - Introduction to Information Technology - Decision Making & Types of information systems - Information Systems Analysis & Design - Functional Information Systems - Enterprise Resource Planning - Cloud Computing - Information Systems Value and Effectiveness

Sprachen

  • Arabisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

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