Ahmed Sultan

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• Know Your NOTAMs, (USA) Federal Aviation Administration (2012) • Runway Safety, (USA) Federal Aviation Administration (2012)

* Cabin crew profession * Cabin crew lifestyle * Aviation industry * Aircraft familiarization * Crewmember coordination and communication * Customer service * Passenger interaction * Safety and emergency procedures * Medical emergencies and medical training * Dangerous goods * Aviation sec

* Policy and Objectives * Risk Management * Safety Assurance * Safety Promotion * Integrating Airline Management Systems * The regulatory authority’s role in SMS oversight * Implementation requirements

* The Marketing Environment * Marketing Research * Marketing Strategy and Planning * Airline Products and Services * Airline Pricing * Promoting Airline Products and Services * Distributing Airline Products and Services * Airline Alliances and Marketing Strategy * Marketing Management in Pra

The course is based on Amadeus Global Distribution System.

• TRAMS certificate (Travel Agency Management System), USA (1995) • Accounting II certificate, USA (1996) • Outrigger Specialist sales course, (2003) • Sustainable Tourism training, (2009) • Hold Short for Runway Safety, (USA) Federal Aviation Administration (2009)

• COVIA Room-Master course, United Airlines, USA (1993) • COVIA Car-Master course, United Airlines, USA (1993) • COVIA Leisure-Shopper course, United Airlines, USA (1993) • Certificate of Disney Specialist, Walt Disney, USA (1994)

• ABC Travel Guides course, ABC International, Egypt (1989) • Workshop of Marketing, Salesmanship, and Advertising, Al-Ahram Foundation, Egypt (1989) • SABRE (AA) subscriber reservation and pricing course, Gulf Air, Egypt (1992) • Travel and tourism course, USA (1992)

ADDITIONAL COURSES: • Intermediate ticketing course, KLM, Egypt (1987) • Advanced ticketing course, KLM, Egypt (1987) • GARTH (GF) sales agent course, Gulf Air, Bahrain (1988) • Advanced passenger tariff course, Gulf Air, Bahrain (1988) • Telephone sales course, Gulf Air, Bahrain (1989)

• Certificate of reservations and ticketing course, Egypt (1982) • Advanced fares and ticketing seminar, KLM, Egypt (1986) • Tariffs and ticketing course, Swiss Air, Switzerland (1986) • Automated reservations training, Garuda Indonesia, Indonesia (1986)