Alaa Bassam

• Establishing service delivery vision and footprint. • Managing Roadmap analysis and delivery enhancement plan. • Managing SLA with business owners and internal OLA. • Managing consumer support team who are responsible for sales, customer care, digital marketing, & FTTH projects delivery. • Providing professional advisory and consultancy to enhance business solutions. • Managing new business development activities and key accounts supervision.

• Plan and manage the international capacity forecasting. • Develop, manage and maintain existing and new relations with the carriers. • Managing carriers’ invoices, dispute investigation and bills settlements. • Optimizing International traffic routes. • Negotiate and reduce the interconnection rates with the international carriers. • Managing commercial agreements for national and international calling ensuring competitive interconnection rates.

• Finalizing scope of work for RFMS system and comparing vendors’ proposals. • Managing the vendor and finalizing the delivery plan. • Building up business requirements and setup the initial KPIs. • Analyzing revenue leakage foundations and designing recovery solutions. • Designing and governance Y2D KPIs and improving system capabilities. • Managing partners commissions reconciliation. • Build up reporting dashboard to cover major revenue streams. • Managing daily operations.

• Planning and leading the overall business operations activities with the vendor. • Research and analyze the online payments systems. • Formulating online payments strategy with commercial partners. • Designing the Software architecture, design and development. • Leading the integration with the banks through SADAD. • Leading requirements gathering process across all stakeholders.

Telecommunications