Albert Vu

- Serve as the first point of contact for internal platform support, responding to user questions and troubleshooting common issues. - Develop & maintain user-friendly documentation and training content: help guides, FAQs, and platform tutorials. - Work with internal Subject Matter Experts (SMEs) and Managers to deliver relevant training content to support employee onboarding. - Work with the Learning & Systems Adoption Leader on finalizing the EXO Learning & Development Strategy 2026 - 2028.

- Managed Katalon’s global user base across digital platforms & acted as the first point of contact. - Developed Katalon Community’s New Users Guide & Community Guideline to help onboard new members. - Planned community-building activities: webinars, AMAs (Ask-Me-Anything), local & virtual meetups. - Analyzed community metrics to shape growth strategies, helped achieve 100,000 community members by Q1 2025. - Worked with the Marketing & Product teams on promotional campaigns and to gather user feedback. 

- Managed Bosch Vietnam's Facebook page: scheduling and publishing posts, responding to messages, comments and inquiries. - Supported localize communication materials (social posts, video subtitles, press releases, etc.) to Vietnamese. - Created internal communication content e.g. monthly newsletter, videos, digital signage, etc. following Bosch’s Corporate Design Guideline. - Worked with HR team on internal events (Go Green & Flea Market) and CSR initiatives.

- Day-to-day support to the Corporate Services Officer in Ho Chi Minh City in residual accounts, transport, facility management, telephony and IT services. - Day-to-day support on corporate services to other teams in British Consulate General Ho Chi Minh City. - Assisted the Event & Communication Officer in the preparation of the annual Queen’s Birthday event in April 2019.