Betul Ceren Tuglu

• Delivered top-tier customer service excellence and resolved inquiries efficiently. • Increased sales through upselling, cross-selling, and product promotions recommendations. • Managed merchandising, transactions, and inventory to support sales goals.

• Midsole Mag is Turkey’s first sneaker-focused digital fashion magazine/agency. • Created and managed high-quality digital content and campaigns for a sneaker-focused fashion magazine. • Boosted engagement through influencer and brand partnerships. • Managed editorial calendars and digital marketing strategy across platforms.

• Directed daily hotel operations and enhanced guest satisfaction. • Trained staff to improve service quality and efficiency. • Executed marketing and budget strategies that boosted visibility, bookings, and profitability.

• Metalcertima is a European company specializing in turnkey solutions for the brick, roof-tile, and ceiling block indus- tries. • Supported negotiations and technical meetings between Turkish and EU partners. • Translated technical documents and presentations with accuracy and industry precision.