Alberto C.R.

International Risk Collections Process Specialist (DACH, UK, FR, IT, AT, CH, NE, DE) Project Management, IT improvements, BPMS, LEAN, KAIZEN, Process Excellence, Outsourcing and Quality Controls.

Germany, Austria, Switzerland.

-Process Optimization. -Change request and coordination with European and local departments. -Ad-hoc assessment of qualitative and quantitative data due to Collection processes (CACS, Interactive client, Adeptra, SAP). Internal Control Systems. -Moderation, trainings, coaching, work shadowing and information events. -Triggering key changes in operations, methods and activities. - Compliance surveillance. SLA adjudments.

Early Collections Specialist 09/2012-03-2013 Late Collections Specialist 03/2013-07/2014

IT Support Specialist

Writing plots and own sections in the programs “El coleccionista de imágenes“ and “I Love TV“. Database, selection and video editing of the material. Translating and subtitling for all the English clips in the program.

Position: Advertising Creative, Copywriter Description: Advertising Creativity Work Group Dealing with different groups from the agency and corporations. Different communication solutions e.g. radio, marketing, mailing, etc. Main Customers: Ford, Microsoft, Iberia Airlines, Repsol, Paramount Comedy, Banesto Bank, DHL

Position: B2B Commercial, area responsible for Madrid Description: Advertising BTL Direct partners gaining and follow up visiting their workplaces. Development of new customers and partnership relations.