Aldo Fong Betancourt

• Managed a portfolio of 13 enterprise customers across the U.S. and Latin America, partnering with senior stakeholders to drive adoption, retention, and business value. • Increased adoption of AI capabilities by 36% across the customer portfolio by identifying use cases and aligning technology with business priorities. • Expanded Talkdesk platform adoption into additional business areas, helping customers maximize the value of their technology investment. • Contributed to a 5-year renewal with one of Talkd

Led Business Intelligence, Analytics, and Reporting initiatives for a major U.S. healthcare client, supporting the management and distribution of specialty and high-risk medications, including a dedicated Narcolepsy portfolio. Served as the lead for the Reporting & BI Analytics team within the client organization, managing a team of up to 4 professionals and working closely with Product Strategy and business stakeholders to transform complex data into actionable insights. •⁠ ⁠Led end-to-end analytics and

Continued my consulting career after Faktos was acquired by AN Global, transitioning to UNIFIN, a Mexican financial institution specializing in leasing. • Joined the UNIFIN account as the sole consultant and grew the engagement to a team of 7 through strong delivery and demonstrating the value of Analytics to the client. • Worked closely onsite with Operations and IT leadership to understand leasing processes and translate business needs into data and BI solutions. • Owned the end to end analytics developme

Joined Faktos when the company had approximately 50 employees, gaining early experience across machine learning, data mining, BI, database architecture, and client consulting. • Supported two financial services clients with credit scoring and classification models, working across the data lifecycle from data ingestion and mining to model modifications and analysis. • Transitioned to a BI project for HarbourVest Partners, a Boston based investment management firm, where I initially shadowed a senior directo