Alejandro Orozco López

Managing Shared Service Center OPEX and CAPEX budget. Implementing Continuous improvement methodology and Agile methodology. Implementing an NPS and CSAT survey models. Implementation of financial reporting, business performance and Chargeback model for business unit. Assessing and migrating processes from the U.S.A. (GL and FA), Ecuador (Master Data Management) and Perú (Back office processes) to Monterrey generating savings for $2MUSD. Implementing financial reporting for SSC

Developing and implementing an Automation assessment methodology. Implementing Robotic Automation for Accounts Payable achieving a 40% reduction of current spending. Documentation of new processes and update management processes.

Reducing existing Chargeback model cycle time by 50%. Tracking expenses and preparation of annual budget of SSC business unit. Participating in migration processes from Ecuador to Monterrey: process documentation and definition of service agreements for Tonicorp and Inalecsa. Creating dashboards for leadership of the SSC to detect areas of opportunity in the performance of its staff, developed tools: Dashboard punctuality and attendance equipment SSC Renovation of performance indicators for SSC

Documenting and mapping existing processes to implement a standard recruitment process. Managed projects: Aging Project, result in the creation of a new process with savings $12MUSD. Deploying Service Delivery Model, causing standardized presentations and customer reporting process. Project Full Cycle Recruiting, creating a remote computer recruitment achieving lower operating costs by 50%

In charge of reduce the operational impact for IT implementations and training programs for those implementations. Evaluated the effectiveness of training programs and recommended improvements to upper management. Projects involved: SAP implementation Salesforce implementation

New Flow Line project member for the SA model, which had the objective of validating the feasibility to install a moving line for the company. Responsible for documentation of the method and tools used. Using Delmia Process Engenieering program for analysis of time and line balancing.