Alejandro Priego

• Applications and systems management (IaaS, PaaS): 90% adoption in 4 months. • Network & infrastructure support (servers, LAN/Wi-Fi): reduced incidents by 25% and downtime by 45%. • Multilingual onsite client support (FR/DE regions), adapting to diverse technologies. • Preventive & corrective maintenance within 100 km radius: client satisfaction increased to 92%. • Documentation & budgeting with 100% approval rate. • Support for Windows, SaaS, virtualized environments: efficiency improved by 20%.

• Updated applications, manuals, and solutions: 95% adoption in 3 months. • Managed customer support via Salesforce & Genesys: response times reduced by 40%. • Resolved breakdowns & maintenance: 30% fewer incidents, 50% less downtime. • Acquired new clients in Spain, Portugal, Andorra: +20% client base.Technical expertise: Windows 10/11, SAP.

Gained extensive experience in IT support, systems administration and cybersecurity across multinational environments. Responsibilities included incident resolution (onsite and remote), Windows & Linux server administration, Office 365 and Active Directory management, hardware/software maintenance, network configuration, and user support. Achievements: improved resolution times, ensured service stability during company expansions, and supported large-scale migrations (Office 365).

• On-site and remote support (Team Viewer). Result: increased efficiency with team growth from 80 to 120 people. • Administration of Office365, McAfee, and Active Directory. Result: stability and security maintained during expansion. • Wi-Fi configuration. Result: improved connectivity for all. • Setup and inventory control. Result: optimized resource management and efficient inventory handling.

• Support across Spain with Remedy Force, Sentinel One, and other tools. Result: managed 30-60 daily incidents with improved resolution metrics. • Migration from Office 2007 to Office 365 ProPlus and license management. Result: smooth and uninterrupted transition. • Configuration of network printers. Result: reduced issues and improved printing. • Use of CMD, Netflow, and associated applications. Result: efficiency in network and application management.