Alejandro Priego

• Digital Bar: walk-in support for Windows 11, Microsoft 365, accounts, applications, connectivity and workplace devices. • Technical Service: hardware diagnostics, configuration, deployment and replacement of laptops and peripherals. • Stock Back Office: IT inventory, asset tracking, equipment allocation and device lifecycle management. • Incident and request management through ServiceNow, following ITIL, SLA and escalation procedures.

• Supported business applications, Windows systems, servers, networks and virtualized environments across French- and German-speaking locations. • Managed incidents involving LAN/Wi-Fi, SaaS, IaaS, PaaS, hardware and connectivity. • Delivered onsite preventive and corrective maintenance within a 100 km service area.

• Enterprise IT support and multi-site infrastructure management under ITIL and SLA standards. • Administration and troubleshooting of Windows, Cisco Meraki, VPN/MFA, DNS, DHCP and network services. • Incident, deployment and documentation management through ServiceNow and Jira. • Network and security analysis with Wireshark, Nmap, OpenVAS, Snort and Suricata. • Support for corporate meeting-room systems: Teams, Webex, Zoom Rooms, Poly, Jabra, Barco and Crestron.