Andi Mertiri

- Support new hire onboarding process by provisioning necessary Windows email access. - Oversee all help desk tickets, requests, incidents and problems. - Manage projects and delegate tasks appropriately. - Manage and maintain processes for IT inventory, purchasing, procurement and deployment. - Serve as a liaison between the IT support division and IT senior management. - First and second level troubleshooting of Alitalia user’s computer, softwaresand devices.

- In charge of a team of IT specialists and manage the company’s technology operations and the implementation of new IT systems and policies. - Devise and establish IT policies and systems to support the implementation of strategies set by upper management (Data Center Manager, Tirana). -Analyze the business requirements of all departments to determine their technology needs. - Inspect the use of technological equipment and software to ensure functionality and efficiency.

-Technical support for Fastweb IT (ISP). -Technical support for Internet and VoIP problems (Remote support, configuration and problem solving for data and voice problems for Fastweb clients ADSL e SUBULL). -Diagnose and resolve technical hardware and software issues involving internet connectivity, VoIP issues and delegate the solution to the technicians in the field. -Troubleshooting layer 2 and layer 3 networking issues. - Stay current with system information, changes and updates.