Alex Montano
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Alex Montano
- Current 8 years and 7 months, since Dec 2017
Operations Coordinator
pentahotels Germany GmbH
- 5 months, Aug 2017 - Dec 2017
Groups Coordinator
pentahotels Germany GmbH
- 4 months, May 2017 - Aug 2017
Reservations Agent
pentahotels Germany GmbH
- 7 months, Jun 2016 - Dec 2016
Front Desk Manager
Ace Hotel London Shoreditch
Managing a team of 20 receptionists, team leaders, and managers, conducting various performance reviews and goal setting. Overseeing that all departmental accounts and attributes were completed in an effective manner. Conducted budget reviews and planning. All this in order to lead the hotel and team towards performing within a 5 star environment
- 1 year and 1 month, Jun 2015 - Jun 2016
Guest Experience Manager
Andaz London Liverpool Street
Created and led a Guest Experience team of 9 people in order to enhance the customer service and guest recognition programmes
- 1 year, Jul 2014 - Jun 2015
Guest Experience Team Leader
Andaz London Liverpool Street
Leading and developing a small team of Guest Experience agents
- 11 months, Sep 2013 - Jul 2014
Lounge Team Leader
Andaz London Liverpool Street
Leading and training a team of receptionists within a 5 star lifestyle hotel environment. Responsible for training plans and daily service reviews.
- 1 year and 3 months, Jul 2012 - Sep 2013
Rooms Coordinator
Andaz London Liverpool Street
Providing a logistical link between the multiple operational teams of the hotel, primarily an important communication link between Front Office and Housekeeping.
- 11 months, Sep 2011 - Jul 2012
Andaz Host
Andaz London Liverpool Street
hotel receptionist in a 5 star lifestyle brand
Ausbildung von Alex Montano
- 3 years and 1 month, Sep 2007 - Sep 2010
Computer Science w/ jt hnrs Management Studies
University of Nottingham
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
German
A1-A2 (Grundkenntnisse)
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