Alexander Mrasek

The SI TZ Partner Lead is responsible for executing the Services partner strategy for both Premier and Consulting within a Domain Time Zone and is a key contributor to the domains overall partner strategy in close partnership with the supplier management team.

Key responsibilities for this role include: Growing proactive support services for enterprise customers, Delivery management and staffing of mission critical and high complex engagements, Workforce Planning and Management, Growth and Innovation surrounding the PFE catalog of services, Continued focus on Customer Satisfaction, Team Readiness & development according to role readiness roadmap with emphasis on customer health. Successful execution and focus in the job function areas outlined above.

• Leitung des Bereiches Client Management Europa • Personalverantwortung für sieben internationale Mitarbeiter • Betrieb der IT Services anhand SLAs, KPIs, und ITIL konformer Prozesse (Incident- und Problem Management für Störungen inklusive „Root-Cause Analysis“, etc.) • Verantwortlich für die europäische Paket / Image Factory - Bereitstellung von Dienstleistungen für externe Kunden im Telekommunikations Bereich • Management von großen europäischen IT-Projekten (bis zu 20 Mitglieder