Ricardo Cunha

Delivery Manager – Led end-to-end delivery functions including business planning, client relationship management, contract negotiation, project estimation, operational oversight, and team leadership. Oversaw project scoping, planning, scheduling, tracking, and reporting. Managed proposal development, quality assurance, resource and risk planning, and transition processes. Defined technical and domain strategies and roadmaps, and contributed to organizational initiatives at the unit and enterprise level.

Service Delivery Manager for Team Networks - responsible for the service management of the Networks team, interaction / coordination with service managers of other areas (Global Networks, Data Center, Workplace and Security Services), execution of the delivery & performance strategy according to the GSS IT regulations from order to provision of service. Firewall Process Coordination - responsible for steering all stakeholders involved in the firewall change management requests.

IT Service Management for ThyssenKrupp Global Shared Services South America: responsible for the implementation of IT Global Shared Services in South America being part of a global team responsible for steering global vendors at thyssenkrupp. The main role is to serve South America’s thyssenkrupp companies within all thyssenkrupp business areas. Responsible for IT Management (infrastructure and systems) for the Global Shared Services center located in Porto Alegre – Brazil.

Responsible for planning, organization, staff management and overall operations to ensure the stable operation of the organization's IT infrastructure. This includes SAP hosting contract and support, developing, maintaining, supporting, and optimizing key functional areas, particularly service desk, network infrastructure, server infrastructure, data communications, and telecommunications systems

Responsible for Renner ASM Project (Application Support Maintenance) – scope of the project: provide support at L2 and L3 for all Lojas Renner applications using Oracle technology: EBS, Oracle Retail, Oracle Hyperion, OBIEE, ODI and other technologies for system integration. Project manager responsibilities: guarantee Service Level Agreements; propose improvements; people management; financial control, communication process and governance.

Operational Management: responsible by SystemHaus Project Portfolio, as well as control and management of Antara implementation projects. Leading Project Management Office implementation at SystemHaus. Management of Support and Consulting department Project Manager: ECCO Shoes Denmark - Development of integration points between SAP and Antara and implementation in each Tannery worldwide spread. Development System & IT Department Coordinator

International project management