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Ricardo Cunha

Angestellt, Delivery Manager, Infosys Limited
Abschluss: MBA, UNISINOS
Stuttgart, Deutschland

Fähigkeiten und Kenntnisse

Cloud Computing
Cloud
IT-Management
Team leadership
IT Global Projects
Management
Cloud Center of Excelence
Microsoft Azure
AWS
IT Operations
IT Service Management
IT Infrastructure Project Management
IT Project Management
IT Service Support
Customer Relationship Management
IT Infrastructure Library
IT Strategy Development
Verantwortungsbewusstsein
Koordination
Device Management
Organisation (Verband)
Service
Projektmanagement
Software-Projektmanagement
ITIL Service Manager
Beratung
Englische Sprache
Deutsch
Lösung
Softwareentwicklung
Service Management
IT-Consulting
Informatik
Südamerika
Wirtschaftsinformatik
Plattform
Zertifizierung
Agile Entwicklung
Anwendung
Infrastruktur
IT-Infrastruktur
Master of Business Administration
Betriebsführung
Betriebswirtschaft
Service Delivery Management
Technologie
Scrum
Leadership
IT Delivery
Entrepreneurship
Professional experience
Reliability
Operations Management
IT Outsourcing
Application Support

Werdegang

Berufserfahrung von Ricardo Cunha

  • Bis heute 2 Jahre und 8 Monate, seit Okt. 2022

    Delivery Manager

    Infosys Limited

    Delivery Manager - Responsible for business planning, client management, contracting & agreement, estimation, operations management, people management, project plan review, project scoping, project tracking, control & report, proposals, prospecting, quality planning, resource planning, risk planning, scheduling, strategy & road map definition (Technical & Domain), transition, unit/org activities.

  • 2 Jahre, Okt. 2020 - Sep. 2022

    Head of Cloud Computing & Platforms

    thyssenkrupp AG
  • 1 Jahr und 4 Monate, Juli 2019 - Okt. 2020

    IT Service Delivery Manager & Firewall Process Coordinator

    thyssenkrupp AG

    Service Delivery Manager for Team Networks - responsible for the service management of the Networks team, interaction / coordination with service managers of other areas (Global Networks, Data Center, Workplace and Security Services), execution of the delivery & performance strategy according to the GSS IT regulations from order to provision of service. Firewall Process Coordination - responsible for steering all stakeholders involved in the firewall change management requests.

  • 3 Jahre und 10 Monate, Juni 2015 - März 2019

    Head of IT

    thyssenkrupp AG

    IT Service Management for ThyssenKrupp Global Shared Services South America: responsible for the implementation of IT Global Shared Services in South America being part of a global team responsible for steering global vendors at thyssenkrupp. The main role is to serve South America’s thyssenkrupp companies within all thyssenkrupp business areas. Responsible for IT Management (infrastructure and systems) for the Global Shared Services center located in Porto Alegre – Brazil.

  • 3 Jahre, Juli 2012 - Juni 2015

    Manager IT Infrastructure

    Midea Carrier

    Responsible for planning, organization, staff management and overall operations to ensure the stable operation of the organization's IT infrastructure. This includes SAP hosting contract and support, developing, maintaining, supporting, and optimizing key functional areas, particularly service desk, network infrastructure, server infrastructure, data communications, and telecommunications systems

  • 2 Jahre, Juli 2010 - Juni 2012

    IT Project Manager / Service Manager

    HCL Technologies Limited

    Responsible for Renner ASM Project (Application Support Maintenance) – scope of the project: provide support at L2 and L3 for all Lojas Renner applications using Oracle technology: EBS, Oracle Retail, Oracle Hyperion, OBIEE, ODI and other technologies for system integration. Project manager responsibilities: guarantee Service Level Agreements; propose improvements; people management; financial control, communication process and governance.

  • 10 Jahre, Aug. 2000 - Juli 2010

    Head of Operations

    SystemHaus

    Operational Management: responsible by SystemHaus Project Portfolio, as well as control and management of Antara implementation projects. Leading Project Management Office implementation at SystemHaus. Management of Support and Consulting department Project Manager: ECCO Shoes Denmark - Development of integration points between SAP and Antara and implementation in each Tannery worldwide spread. Development System & IT Department Coordinator

Ausbildung von Ricardo Cunha

  • 2 Jahre und 6 Monate, März 2010 - Aug. 2012

    Business Administration (MBA)

    UNISINOS

  • 2 Jahre und 7 Monate, März 2007 - Sep. 2009

    Project management

    ESPM

    International project management

  • 3 Jahre und 10 Monate, März 1994 - Dez. 1997

    Computer Science

    Universidade Federal de Pelotas

Sprachen

  • Portugiesisch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Fließend

  • Deutsch

    Gut

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