Alexander Ivanov

Lead and manage the User Support team that provides 1\2\3 support levels. Train and mentor the team members in process skills and knowledge. Develop, update and maintain process documents. Participation in the budgeting and audit. Decision-making on purchase of IT equipment. Along with the duties of a team lead, I also engage: in various IT Projects, user support, Business Systems support (Atlassian, MDM, etc.), support and customization Manage Engine systems, GPO, print server, file servers, etc.

Administration Windows Server, servers features and roles. Maintinance companies PC's park. Consultation about products of certification centers, cryptography software. Managing video conferencing Sony Ipela. Maintenance and minor repairs of peripherals and office equipment. Personnel management (up to 4 people). Management of material values. Reporting, documentation and budget planning. Accounting and inventory of IT equipment. Support overtime, including non-business hours and weekends.

Connecting a PC to the Internet provider network: VPN, LAN. Setting up Wi-Fi routers. Maintenance users of the Internet provider’s network: administration Windows and Mac OS systems, installation and configuration of specific software and peripherals. Design and installation of LAN \ SCS. Troubleshoot the Internet and LAN on the line.. Maintenance of the company's PC park (20 workplaces) and GameClass server (Internet cafe).

Microsoft Exchange Server