Alexander Kruck-Kneip

Joining the amazing team at Mastercard Digital Labs and support them to create great innovations for customers in Europe. I will work as a back office designer to build lo- and hi-fi prototypes for customers on site during our workshops. https://www.mastercardservices.com/en/capabilities/digital-labs https://www.mastercard.ie/en-ie/vision/who-we-are/innovation-tech-hub.html

Created a branded, full working MUI UI kit for future development in a first time collaboration with the marketing and product development teams. - Introduced user journey mapping to tackle high complex customer problems and created compelling solutions using my new MUI UI kit. - Working with marketing and the new AI product team, I was the first to work with them on a series of prototypes from scratch to handover following the new processes I introduced.

Introduced UX and UI processes to allow hire, lead and grow two designers to increase quality and efficiency to deliver on time in a fast paced environment. Helped going from 1.9 stars when I started to currently 4.6 stars in the Apple App Store. -- (More on p05 in my interactive CV)

Introduced UX and UI processes to allow hire, lead and grow six designers to increase quality and efficiency to deliver on time in a fast scale up environment. Introduced an international user research lifecycle with real customers around the world. -- (More on p06 in my interactive CV)

Aligned the product and management team on a product design that helped to sell a first version of their brand new bot authoring software for a two digit million dollar price after only 9 months. Portfolio link -- https://alexkk.nl/project--bots.html -- (More on p07 in my interactive CV)

Directly at the start help in an emergency situation to save the deal with a very important customer. -- (More on p08 in my interactive CV)

Established new UX methods that helped our cross-functional team to increase the ratio of successful A/B experiments. Increased conversion resulting in tens of millions of annual revenue increases for Rentalcars.com. Portfolio link -- https://alexkk.nl/project--conversion.html — (More on p09 in my interactive CV)

In the eight years working for TimoCom in I helped with the complete rebranding, founded their first product design team, aligned 4 products and developed a complete new one. From 2014 I founded TimoCom’s first UX team for the innovation department where I enjoyed the first time being included in a cross functional team and do growth hacking. Portfolio links: -- https://alexkk.nl/project--complexity.html https://alexkk.nl/project--bistro_app.html