Alexander Munz
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Alexander Munz
- Current 3 years and 7 months, since Nov 2022
Customer Experience Specialist
Gründerplattform
- 1 year and 5 months, Jun 2021 - Oct 2022
Operations Manager
Procuros GmbH
- Development and creation of CRM campaigns - Creation and execution of customer journeys - A/B Testing and data analysis - Implementation of psychological consumer insights
- Analyzing the conversion funnel and identifying potential areas for improvement - Setting up email campaigns, analyzing performance and generating insights and learnings for future campaigns - Setting up A/B testing frameworks, planning and execution of a testing roadmap, data analysis - Collecting customer feedback
- 8 months, Mar 2019 - Oct 2019
Employer Branding & People Analytics
Parkbee
People Analytics & Employer Branding • Implementing Employer Branding strategies together with the Marketing team • Analyzing and optimizing the recruitment process and interview structure • Implementing insights from scientific research
- 6 months, Aug 2018 - Jan 2019
Customer Service Agent
Eriks Digital
• Coordinating orders and deliveries through several communication channels in consultation with Logistics and Finance • Increasing customer satisfaction and optimizing internal processes • Sales for B2B customers
- 11 months, Sep 2015 - Jul 2016Universität Hamburg
Student Tutor "Empirical and Experimental Training"
Data preparation | Planning of experimental designs | Teaching computer-based analysis skills in R and SPSS
Development of a database for job evaluation instruments | Collecting and implementation of ideas for an online-intervention
Ausbildung von Alexander Munz
- 1 year and 1 month, Sep 2018 - Sep 2019
Work & Organizational Psychology
Vrije Universiteit Amsterdam
- 4 years and 1 month, Oct 2013 - Oct 2017
Psychologie
Universität Hamburg
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Spanish
B1-B2 (Gute Kenntnisse)
Dutch
A1-A2 (Grundkenntnisse)
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