Alexander Shaffer

Department with 5 FTE. The department serves as an interface between Research and Development and the European Road division. The department also reviews operational processes, organization and solutions in a holistic manner, to identify improvements, with the goal of realizing these. A large part of the solutions that are being worked on have to do with Internet of Things solutions, image processing, the digitalization of process and the corresponding changes in structures to make these functional.

The focus of the function is to generate tools to better manage Corporate IT. The function of Chairmen of the Technology Board coordinate regular Tech Board meetings. The Technology Board is a cross functional group that identifies interesting technologies for the Nagel Group.

A Head Office team of 3 staff. The focus of the team is to identify and evaluate potential new technologies and innovations. Promising technologies are tested and potentially piloted. The results are provided to management with a recommendation.

Head Office function consisting of 5 staff. The roll of the function is to define and realize projects to make a substantial contribution to the processes in the operative terminals of the Kraftverkehr Nagel organization.

Project Manager for the realisation and implementation of the Piece Enablement Project, labeling and scanning of parcels within the Nagel Group. This includes responciblity for IT developement, Operational Processes, KPI, Change Management, implementation teams and communication for the project both internal and external.

Supporting the realization of customer projects as IT project Manager or Senior Consultant.

Program Manager of a top 20 global project for DHL Express. Project had a multi-million Euro budget and included 12 countries in the first phase.

Standardization and improvement of the European Customer Services Organization and Processes. Preformance Management, Project Management, Staff training, Management of external sub-contractors (IT)

Intergation of the Custmoer Service activities of Danzas, Deutsche Post Euro Express and DHL Express into one new Customer Service Organzation at a European level

Regional Head Office contact person for Customer Service managment. Responciblity was focused on 11 European countries (Ireland, UK, Belgium, Netherlands, Germany, Italy, Switzerland, Austria, Czeck Republic, Poland and Hungary). Developement and relization of performance improvement initiatives for the Custmoer Service organization as a whole.

Planning and realizazion of sales activities. Focus on transports from Germany to North Africa, Middle East and India. Specialization in the planning and realizazion of special transports.