Amadou Fall
Angestellt, Head of Service Delivery, Comfone AG
Zurich, Schweiz
Werdegang
Berufserfahrung von Amadou Fall
- Reporting to CEO - Responsible for end to end Service Delivery for all Comfone Services including Supplier Management and 3rd Party Integration - Pre-Sales support in RFI/RFQ/RFP - Chief Service Architect (Roaming, Sponsored Roaming, Customized/Advanced Services, 3rd Party Integration) - Contract Manager - Performance Manager (SLA/KPI) - Compliance Manager (Security/ISO27k, Data Privacy/EU-GDPR, SOX/ISAE3402 reports)
In the Customer Services & Operations Department: • Reporting to CEO • Customers' Contracts & SLAs Negotiations and Management • Pre-Sales and Sales Support (RFx processes) • Project Management for Customers Projects . New Services, Change Requests, Special Projects • Risk Management: . Through Contract Management . Through Project Management • Suppliers Management • Reporting including SLAs (internal & Customers) • Complains & Escalation Handling • Active Support to Product Management
In the Customer Services & Operations Department: • Reporting to COO • Define strategy for Service Management • ITIL v2/v3, ISO 20'000 & BPM Champion • Program Manager for all Business Processes • Business Analyst for Service Management Projects • Definition of processes: . Service Transition processes . Service Operation processes . Continual Service Improvement processes • Customer Projects Management • Last Consulting Instance within Customer Services & Operations
In the Customer Services & Operations Department: • Reporting to COO • Personnel Management and Development for 10 professional engineers • Technical work out of Offers and Tenders • Handling of Suppliers and Partners • Development Support & Implementation of new standard Services on all Platforms • Implementation of Customer Specific Requirements • 2nd level on-call duty Responsibility and Operational Planning • Fault Management and Quality Control • Capacity Planning and Monitoring
In the Customer Services & Operations Department: • Deputy of Head of Technical Operations • Project management for all major projects within Operations, examples are: . Network Management System for Core Signalling Network . Database design for Comfone Service Management . Core Network Upgrade (0.5 mio Euro) • Consultant, internal and towards Customers with sound technical expertise in: . GSM & GPRS Roaming (GRX) including Camel . SS7, Sigtran & IP Planning . SMS & MMS Hubbing technologies
1 Jahr und 5 Monate, Sep. 2001 - Jan. 2003
Core Network Manager
Telefonica
In the Network Planning and Engineering Department: • Responsible for the GSM, GPRS and future UMTS Networks • Project Manager for all major Core Network projects • Technical responsible and representative of 3G towards Swiss Regulatory Bodies: . Bodies comprising: BAKOM, UVEK and DBA . Lawful Interception and CLI working groups, . Operator Number Portability (ONP) . Individual Number Allocation (INA). • Permanent Member of the 3G Technical Architecture Working Group.
In the Network Operations Department: • Responsible for the GSM, GPRS and Fixed Networks • Personnel Management & Development for 8 expert engineers • Administration & Leadership Management • Task & Workflow Management • Processes & Procedures Coordination • Project & Crisis Situation Coordination • Consulting & Expertise • Actively participate in the UMTS vendor selection process during RFI and RFQ
1 Jahr und 8 Monate, Sep. 1998 - Apr. 2000
NSS Team Leader
Nokia
In the Product Competence Department, key player in the diAx turnkey project won by Nokia • Leading the NSS Configuration Group (5 experienced engineers) • Responsible for all signalling traffic migration through the STPs and MNP implementation • Integration of new network elements in the existent network • Implementation of the needed routing and services in Nokia switches • Troubleshooting and 2nd line support for faults of the NSS network • Main contact point to/from the Nokia NSS Product Line
Sprachen
Englisch
Fließend
Deutsch
Fließend
Französisch
Muttersprache
Arabisch
Grundlagen