Amanna Novel Sherlock
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Amanna Novel Sherlock
• Service Delivery Manager responsible for Service Delivery Management, IT Operations Management, Client Engagement & Relationship Management and Billing for a Canadian Oil & Energy Giant • Managing a total of 125+ FTE catering to various Infrastructure technologies • Responsible for Incident Management, Change Management and Problem management
- 6 Jahre und 5 Monate, Juni 2010 - Okt. 2016
IT Service Management Consultant
Microland
• Responsible SLA & Delivery for 7 services lines (IPC, Service Desk, Reporting, Monitoring, Access Management) catering to 10+ customers • Direct responsibilities include Client relationship management, Vendor Management and Shared Services • Direct management of service line leads/technical owners with team strength of 100+ resources • Primary responsibility of Performance Management, Individual Development and Career progression for all teams managed
- 3 Jahre und 10 Monate, Juni 2006 - März 2010
Senior Technical Support Associate
Dell
• Provide L2 product support for various products from Dell products • Entire experience was with Enterprise users for regions of UK and Ireland • Products supported were Latitudes laptops and OptiPlex desktop systems • Experience with remote troubleshooting and part replacement • Level 2 support queue management & ticket review
- 1 Jahr und 4 Monate, März 2005 - Juni 2006
Customer Service Agent
Raj Info Vision
• Provide sales support to US based customers in purchasing dish net • Provide phone based support for any customer care related queries • Process orders placed on the portal if any • Ensure all relevant sales processes were adhered to without fail
Ausbildung von Amanna Novel Sherlock
- 2 Jahre und 1 Monat, Juni 2016 - Juni 2018
Master of Business Administration
Amity University
Operations Management Supply Chain Management
- 4 Jahre und 2 Monate, März 2007 - Apr. 2011
Bachelor in Management
Mangalore University
Business Management Organizational Behaviour
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